Question

My business Caller ID name appearing incorrectly on T-Mobile phones

  • 29 August 2023
  • 3 replies
  • 512 views

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Hello! My business phone provider - which is handled by Spectrum Voip - displays my business name correctly at all of the other mobile providers, but for some reason it displays the name of a former employee when a T-Mobile number is called. I spoke with Spectrum and they confirmed that they have my business name properly listed on their end and informed me that the issue would then be on the receiving end. I spoke with T-Mobile customer support, and they told me that since I do not have a T-Mobile number that there is nothing that they can do??? I read through some of the other posts on this topic and it appears that there are 3rd party providers that could also be the cause, any guidance on how I could go about having this corrected with T-Mobile or 3rd parties is greatly appreciated.


3 replies

I have the same issue for several business numbers.  I called T-Mobile and Chatted with T-Mobile several times, and finally wrote a letter.  After 4 weeks, T-Mobile called me to discuss the letter and after explaining that I AM NOT A T-MOBILE CUSTOMER, the finally got it and said they have fixed it.

We have not yet verified that they actually fixed it, as they said it will take about 72 hours for the Caller ID Name to update.

We did ask what we need to tell T-Mobile when we call to fix an incorrect caller ID name displayed when calling a T-Mobile customer, and they said we needed to tell support:

“We need the number details updated in the tool, and need to assign a name to the number.”

So we called about a second number and have been on the phone with support, including being passed from department, to department, to department, for about 45 minutes, and no one knows what we are talking about.

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I have the same issue for several business numbers.  I called T-Mobile and Chatted with T-Mobile several times, and finally wrote a letter.  After 4 weeks, T-Mobile called me to discuss the letter and after explaining that I AM NOT A T-MOBILE CUSTOMER, the finally got it and said they have fixed it.

We have not yet verified that they actually fixed it, as they said it will take about 72 hours for the Caller ID Name to update.

We did ask what we need to tell T-Mobile when we call to fix an incorrect caller ID name displayed when calling a T-Mobile customer, and they said we needed to tell support:

“We need the number details updated in the tool, and need to assign a name to the number.”

So we called about a second number and have been on the phone with support, including being passed from department, to department, to department, for about 45 minutes, and no one knows what we are talking about.

several business numbers of your own or business numbers that contact you?

I work for a roadside services and insurance services company in the phone group. T-Mobile is the worse at updating their caller ID databases or just using bogus data. My company pays for many telephone numbers so that insurance agents and claims reps can call customers. It is very hard to do business when customers see the wrong info on their incoming calls. It will display the correct phone number but with the wrong name of the person or business.

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