Question

Not able to place order online

  • 18 March 2023
  • 3 replies
  • 28 views
A
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Everytime I try to place an order on the website, I get this message after entering payment and shipping details:

Please call us or visit a store to complete your order.

Your security is important to us. Unfortunately, we weren't able to verify your identity and can't complete your order online. Our award-winning Mobile Experts are ready to assist you. Please call us or visit a store to continue.

 

I don’t want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.

3 replies

gramps28
Rank
Userlevel 7
Badge +14

If you're close to a Best Buy go there to upgrade, it's usually cheaper and no upgrade fees and you can still pay with  EIP on your Tmobile account.

A
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I get that the reason is stated there, but when I ask customer care about why my identity cannot be verified and what can be done to get rid of this error everytime, they don't have any answer. They always say everything on the account looks good.

R
Userlevel 4
Badge +4

 

Please call us or visit a store to complete your order.

Your security is important to us. Unfortunately, we weren't able to verify your identity and can't complete your order online. Our award-winning Mobile Experts are ready to assist you. Please call us or visit a store to continue.

 

Their reason is clearly stated here.

 

Today Is The Tomorrow That You Worried About Yesterday

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