I tried many times to order the Samsung S23 Ultra months ago and it never went through (Samsung and Tmobile had web isssues - well documented here).
I finally did order it and got the 56$ trade-in and the $1k credit for Magenta Max.
However my account had a few trade-in requests pending - maybe from the orders that never went through as it took me (and others) weeks of trying). I did mail my old S20 Ultra and they they said they got it and applied the credit.
However instead of seeing my typical $8 monthly payment for the S23 there is now a 50$ charge. What the heck!
A few week ago a Chat rep said they would have to charge me the higher installments since my trade-in was not acceptable (the phone was perfect and they even sent me email about that). But that credit was only $56. They $1k credit was for being Magenta Max that lowered my installments to $8/24 months.
What is going on with Tmobile?
CHat indicates an issue with my trade in. what!/ the trade in was perfect … Tmobile cannot reverse everything without proof! This is outrageous… they can just lie about the trade in…. but it was only worth 56$ …… but they seemed to reverse the $1k credit for Magenta max also.
This sounds so much like a bait and switch.. Maybe the local State Consumer Protection agency will hear about this.
