Port problem

I switched yesterday from Verizon to T-Mobile, had 3 lines, two numbers ported over with no problem.  My wife's line the Tmobile port center told me that Verizon is showing my wife's number as a Tmobile number??? Craziness! Yet she still talks and texts and surfs on the verizon network with her phone.  They put a ticket in said it should be resolved today, still haven't heard any reponse and my wife's number still has not ported over.  When I asked Tmobile to call verizon to get it released, they refused and said they couldn't do that.  I've worked in the wireless industry for many years and never heard any issues that could not be fixed.  I'm hoping this gets resolved today otherwise, verizon will gain three lines back.  All 3 numbers were under my account same account number and pin.  No excuses they dropped the ball on the port.  On top of spending 3 hours in the store, they wouldn't even waive my sim card charge!

I notice these posts are four years old. I am having the same problem today. I am trying to port a number from Verizon to T-Mobile. The number ported, but the phone does not work now. I spent about two hours on the phone with T-Mobile. They wanted to text me a code to verify the phone. How stupid. The phone doesn’t work. They refuse to email me the code. They say I have to go into a T-Mobile store. I do. The woman there says she has to text me a confirmation code. I again explain that the phone doesn’t work so I can’t get the code. She too won’t email me. I show her my ID. She says she needs to sell me another T-Mobile phone and charge me a  non-refundable service charge to give me a phone to which she can text me the code. No, that isn’t going to happen. She says I have to call in again to T-Mobile. I ask her if she would do that for me while I’m in the store. She refuses. I go home and call T-Mobile again. The same Merry-go-Round. Now, I need to get T-Mobile to port my number back to Verizon so I can cancel this nonsense. What a bunch of absolute idiots!