Reviewing my bills for the year and found that Sprint/Tmobile is once again cramming a charge on my bill for $9.99 over 6 months, for a service I never signed up for, never authorized, and never used. I originally caught it last year when my wife received a suspicious text reminder, called customer service, asked them to cancel and refund me, and they said they would.
What they did instead was refund me only for that month, the full amount of $9.99. They said they’d refund all months and did not. Today I find out, call customer service, and they haggle with my like a used car salesman to give me only $20, then make their last and final offer of $30!
Why would I be refunded in full for 1 month, but not 6 months? What is this garbage? This is illegal, outrageous, and a scam. Sprint was already sued for cramming, now T-Mobile’s gonna get it too.
I am a 10+ year customer, out of contract and own my phone. T-Mobile needs to make this right immediately, otherwise I’m leaving for good and going PREPAID where charges cannot be added anytime you guys decide you want to rip me off. Refund my money!
