I am considering the Note 9 trade in promo. It specifically says that the trade in must be in "good condition". I've read some horror stories online about how some other companies handle trade ins (although I've specifically not ever seen anything about TMo's process) so I'm wondering what is considered "good condition"? Can a trade in be taken to a corporate store for a binding assessment of the condition? When I've turned in JOD phones in the past, they basically had to turn on, not be cracked, have no water damage, and not be software locked. Other than that, it was acceptable. Is this the same?
Best answer by tmo_mike_cView original