I have spoken with 3 supervisors over the past few months in an effort to resolve a billing issue and each time the person admits the error is with Tmobile and assures me the problem has been taken care of. How do I go to the next level to see if there’s anyone who actually knows how to handle the issue? I’ve been with Tmobile for years but I’m ready to switch providers!
I also have spoken with 3 supervisors over the past few months in an effort to resolve a billing issue and each time the person admits the error is with Tmobile and assures me the problem has been taken care of. How do I go to the next level to see if there’s anyone who actually knows how to handle the issue? I’ve been with Tmobile for years but I’m ready to switch providers!
Userlevel 7
+11
Fair Credit Billing Act. It requires written correspondence; not e-mail, not phone, not social media.
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