Question

Unresolved billing issue

  • 9 December 2021
  • 2 replies
  • 311 views

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I have spoken with 3 supervisors over the past few months in an effort to resolve a billing issue and each time the person admits the error is with Tmobile and assures me the problem has been taken care of.  How do I go to the next level to see if there’s anyone who actually knows how to handle the issue? I’ve been with Tmobile for years but I’m ready to switch providers!


2 replies

I also have spoken with 3 supervisors over the past few months in an effort to resolve a billing issue and each time the person admits the error is with Tmobile and assures me the problem has been taken care of.  How do I go to the next level to see if there’s anyone who actually knows how to handle the issue? I’ve been with Tmobile for years but I’m ready to switch providers!

Userlevel 7
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Fair Credit Billing Act. It requires written correspondence; not e-mail, not phone, not social media.

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