who to reach , besides call customer service

  • 31 May 2022
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  • Isa
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Hi , I call over 4 times to fix a trade in that I'm still charge on that phone. Where , or who will help to solve this , besides calling customer service, with them this isn't going no where..

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only other options would be to go into the store or contact TMO using Facebook or Twitter..the last two options lands you with tier 2 support instead of the call in tier 1 support agents.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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