When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device.
- The home page says I have an "Unknown Device"
- The Phone tab says I have an iPhone 6s, which is incorrect.
- When I click "Not your device?" link and select the correct iPhone model/color/capacity, I see a "Confirm" popup ("Are you sure you want to update the phone for [my name] to [my model]?").
- I click "YES" and briefly see a pink spinner, but the update doesn't take effect! 😮
This is not a super serious problem, and I'm admittedly a bit OCD, but it just bugs me that the website (phone thumbnail graphic) is still wrong every time I log in.😕
The funny thing is that my wife's device (secondary line on the same account) displays just fine. And she's had the same model as me.
Best answer by tmo_amanda
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.