Question

issues with my Google pixel 6 Pro preorder?

  • 26 October 2021
  • 64 replies
  • 5848 views

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Thanks in advance for taking the time to read this long post and to give me some help and advice.

 

So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order. 

1st off when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device.

So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.

Then yesterday the order changed the shipping date from the 27th to the 28th. Now as of this morning (10-26), the order has completely disappeared from the T-Mobile app on the home screen, under the orders tab and on T-Mobile's website after logging into my account.

On top of all this, I know people that ordered the device from the Google store, other carriers as well as T-Mobile and they've already received their device. My friend who has T-Mobile as well also preordered after me and already received his device.


64 replies

Mine finally shipped today, ETA Friday/Saturday.

 

That's good, mine still no change. Sucks went and played with a display at best buy and I like the phone. Hope mine ships soon 

 

I pre-ordered 2 pro whites on 10-24 in store. Haven't gotten jack as far as uodates... very annoyed. Especially as I've read of others getting theirs after release date. 

Who on here is still waiting for the pro whites? Tempted to cancel and order the black but those are about the same date now also. If shipping eta is 11-12 to 11-18 what is the chance to receive on 11-12?.... I'm so freaking irritated by this whole situation 😤 😒 

I'm in the same boat. I ordered a White 6 Pro on 10/22. I signed the EIP on 10/22. The original estimated ship date was the 11/18 at the latest, then 11/18 as the earliest, every few days it would quietly move back a few weeks at a time. Then suddenly it showed shipping by 11/17. On the morning of 11/16 it still showed shipping by 11/17. By the afternoon on 11/16 it jumped way up to shipping between something like 12/25/21 and 1/17/22. That's were mine has been at for a few days now. It's absolutely infuriating. T-Mobile isn't doing ANYTHING to keep us informed. They have NO information on when it will ship. At this point, I'm just going to let it sit and then demand a discount on it due to their negligence. If you look around T-Mobile is the only carrier who still has a crazy backorder. Verizon is next day for Pixel 6 Pro and I think AT&T has a 5 day delay. Xfinity I believe is around 5 days as well. So when they say well Google has a delay or whatever, it's a blatant lie. If it was a supply chain issues, then all carriers would still be experiencing these huge backorders. At this point, this is T-Mobiles inability to manage orders appropriately.

Update: I see my credit card has now been charged. Shipping now shows 11/21 - 11/28. Haven't received any alerts from UPS and no tracking number from T-Mobile. Let's see if it actually gets sent out or if there are just more delays.

I preorder on 10-19 the white pro and yesterday finally got shipped will get it tomorrow 

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Mine finally shipped today, ETA Friday/Saturday.

 

That's good, mine still no change. Sucks went and played with a display at best buy and I like the phone. Hope mine ships soon 

 

I pre-ordered 2 pro whites on 10-24 in store. Haven't gotten jack as far as uodates... very annoyed. Especially as I've read of others getting theirs after release date. 

Who on here is still waiting for the pro whites? Tempted to cancel and order the black but those are about the same date now also. If shipping eta is 11-12 to 11-18 what is the chance to receive on 11-12?.... I'm so freaking irritated by this whole situation 😤 😒 

I'm in the same boat. I ordered a White 6 Pro on 10/22. I signed the EIP on 10/22. The original estimated ship date was the 11/18 at the latest, then 11/18 as the earliest, every few days it would quietly move back a few weeks at a time. Then suddenly it showed shipping by 11/17. On the morning of 11/16 it still showed shipping by 11/17. By the afternoon on 11/16 it jumped way up to shipping between something like 12/25/21 and 1/17/22. That's were mine has been at for a few days now. It's absolutely infuriating. T-Mobile isn't doing ANYTHING to keep us informed. They have NO information on when it will ship. At this point, I'm just going to let it sit and then demand a discount on it due to their negligence. If you look around T-Mobile is the only carrier who still has a crazy backorder. Verizon is next day for Pixel 6 Pro and I think AT&T has a 5 day delay. Xfinity I believe is around 5 days as well. So when they say well Google has a delay or whatever, it's a blatant lie. If it was a supply chain issues, then all carriers would still be experiencing these huge backorders. At this point, this is T-Mobiles inability to manage orders appropriately.

 

smooth as butter for Verizon

 

https://community.verizon.com/t5/Google-Pixel/No-updates-on-delayed-Pixel-6-Pro-pre-order/m-p/1231482#M6071%2Fjump-to%2Ffirst-unread-message

 

https://community.verizon.com/t5/Google-Pixel/Pixel-6-128gb-ship-date-10-19-2021/m-p/1232326#M6129%2Fjump-to%2Ffirst-unread-message

 

https://community.verizon.com/t5/Google-Pixel/Pixel-6-pro-order-update/m-p/1231797#M6091%2Fjump-to%2Ffirst-unread-message

 

https://community.verizon.com/t5/Google-Pixel/Pixel-6-Pro/td-p/1230885/page/2

Mine finally shipped today, ETA Friday/Saturday.

 

That's good, mine still no change. Sucks went and played with a display at best buy and I like the phone. Hope mine ships soon 

 

I pre-ordered 2 pro whites on 10-24 in store. Haven't gotten jack as far as uodates... very annoyed. Especially as I've read of others getting theirs after release date. 

Who on here is still waiting for the pro whites? Tempted to cancel and order the black but those are about the same date now also. If shipping eta is 11-12 to 11-18 what is the chance to receive on 11-12?.... I'm so freaking irritated by this whole situation 😤 😒 

I'm in the same boat. I ordered a White 6 Pro on 10/22. I signed the EIP on 10/22. The original estimated ship date was the 11/18 at the latest, then 11/18 as the earliest, every few days it would quietly move back a few weeks at a time. Then suddenly it showed shipping by 11/17. On the morning of 11/16 it still showed shipping by 11/17. By the afternoon on 11/16 it jumped way up to shipping between something like 12/25/21 and 1/17/22. That's were mine has been at for a few days now. It's absolutely infuriating. T-Mobile isn't doing ANYTHING to keep us informed. They have NO information on when it will ship. At this point, I'm just going to let it sit and then demand a discount on it due to their negligence. If you look around T-Mobile is the only carrier who still has a crazy backorder. Verizon is next day for Pixel 6 Pro and I think AT&T has a 5 day delay. Xfinity I believe is around 5 days as well. So when they say well Google has a delay or whatever, it's a blatant lie. If it was a supply chain issues, then all carriers would still be experiencing these huge backorders. At this point, this is T-Mobiles inability to manage orders appropriately.

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I ordered a Pixel 6 online on Oct 19 an hour after they went on sale.  I checked the T-Mobile site today and there is no record of my order. I just got off the phone with customer service and they tell me there is no record of my order.  I’m 99% sure I did everything right but for some reason the order didn’t go through!

 

This unfortunately in the first hour or two pretty much no orders worked. It's really frustrating. I totally empathize.

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Mine finally shipped today, ETA Friday/Saturday.

 

That's good, mine still no change. Sucks went and played with a display at best buy and I like the phone. Hope mine ships soon 

 

I pre-ordered 2 pro whites on 10-24 in store. Haven't gotten jack as far as uodates... very annoyed. Especially as I've read of others getting theirs after release date. 

Who on here is still waiting for the pro whites? Tempted to cancel and order the black but those are about the same date now also. If shipping eta is 11-12 to 11-18 what is the chance to receive on 11-12?.... I'm so freaking irritated by this whole situation 😤😒 

I ordered a white pro 1 hour after launch and I'm in same boat as you. I see they have come back on stock in Google store as an unlocked device I will definitely not go through TMobile next time. Very frustrating. I am just gonna start ordering from manufacturers after this debacle, they have better trade in programs and they can be financed just the same. Will save me a couple dollars on my bill too 

Also, my order status has been saying "running" ever since the 24th..... no charge yet tho. Ordered in store and the lady said she placed them in separate orders so they would ship "faster"...no updates but the normal 11-12 to 11-18 delivery date.....  

Paid these off in full. I WANT MY PHONES OMG 

Mine finally shipped today, ETA Friday/Saturday.

 

That's good, mine still no change. Sucks went and played with a display at best buy and I like the phone. Hope mine ships soon 

 

I pre-ordered 2 pro whites on 10-24 in store. Haven't gotten jack as far as uodates... very annoyed. Especially as I've read of others getting theirs after release date. 

Who on here is still waiting for the pro whites? Tempted to cancel and order the black but those are about the same date now also. If shipping eta is 11-12 to 11-18 what is the chance to receive on 11-12?.... I'm so freaking irritated by this whole situation 😤 😒 

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Mine finally shipped today, ETA Friday/Saturday.

 

That's good, mine still no change. Sucks went and played with a display at best buy and I like the phone. Hope mine ships soon 

 

I ordered a Pixel 6 online on Oct 19 an hour after they went on sale.  I checked the T-Mobile site today and there is no record of my order. I just got off the phone with customer service and they tell me there is no record of my order.  I’m 99% sure I did everything right but for some reason the order didn’t go through!

 

Mine finally shipped today, ETA Friday/Saturday.

What did you order? Was it a white one? Curious because i still don't see anything moving on the white i ordered.

 

I took advantage of the offer for a free Pixel 6 regular one and bought a OnePlus 5T for $90 off Facebook marketplace and traded it in for a free pixel 6 at the store until my pro comes so I'll have both

I got the Black 6 Pro 128gb with my Pixel 5 trade in. 

Mine finally shipped today, ETA Friday/Saturday.

What did you order? Was it a white one? Curious because i still don't see anything moving on the white i ordered.

 

I took advantage of the offer for a free Pixel 6 regular one and bought a OnePlus 5T for $90 off Facebook marketplace and traded it in for a free pixel 6 at the store until my pro comes so I'll have both

Mine finally shipped today, ETA Friday/Saturday.

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Good Luck!

I am having problems getting my Iphone.  The shipping date was originally 10/27 - 10/29.  Now it’s 11/3 to 11/7.  When I contacted customer service I was told the warehouse was waiting for a UPS label.  That was 3 days ago and still processing.  Next time I contacted customer service, I was told the warehouse doesn’t have enough employees.  So I guess I might have a phone by Christmas.

Yeah, there are shortages of everything everywhere. I'm not surprised. Mine is supposed to ship anytime now but I'm on the same boat as you.

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I am having problems getting my Iphone.  The shipping date was originally 10/27 - 10/29.  Now it’s 11/3 to 11/7.  When I contacted customer service I was told the warehouse was waiting for a UPS label.  That was 3 days ago and still processing.  Next time I contacted customer service, I was told the warehouse doesn’t have enough employees.  So I guess I might have a phone by Christmas.

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Yes, mine should be shipping soon and I ordered it on the 22nd. I contacted support and they told me they got their shipment into the warehouse yesterday, so all orders are shipping out and they apparently have more in stock as well.

 

V

 

I'd like to believe this but will when I see it. 

Yes, mine should be shipping soon and I ordered it on the 22nd. I contacted support and they told me they got their shipment into the warehouse yesterday, so all orders are shipping out and they apparently have more in stock as well.

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That's good you give me hope 

Not sure if this helps anyone, but at least T-Mobile beat their estimated ship date for me.  I was originally October 28, then on the 28th it switch to November 15-18, but it actually shipped yesterday and I’ll have it tomorrow.  Of course my wife got her regular 6 last week and it’s pretty awesome.

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Google made sure all the you tubers got their free devices, and honestly it's the lack of communication by Google and TMobile that has people most upset. They knew when they launched this would be an issue this didn't happen because of "demand". 

I suppose this shouldn't surprise me given the posts so far, but I got a text from T-Mobile as follows:

T-Mobile: The ship date of your recent order has changed. We'll have it on its way soon and let you know once it's shipped. 

Yet when I checked order status,  the dates were the same they were since 10/27...11/12 - 11/18.

Yeah, I got it too, but this is probably a really delayed text to pretty much say that your order will be late. I hope I'm wrong lol :fingers_crossed:

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I suppose this shouldn't surprise me given the posts so far, but I got a text from T-Mobile as follows:

T-Mobile: The ship date of your recent order has changed. We'll have it on its way soon and let you know once it's shipped. 

Yet when I checked order status,  the dates were the same they were since 10/27...11/12 - 11/18.

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Ordered the moment the website stopped giving errors on 10/19. Pixel 6 Pro Cloudy White.

 

Was set to ship 10/28

 

Now estimated ship date is 11/12 - 11/18

 

Would love an official statement from T-Mobile.

Google:

“Due to high demand, some Pixel 6 Pro models may be out of stock or have long delivery times. Get notified when they're back in stock, or check out other authorized retailers who may have them available.”

T-mobile hasn't - and I don't really expect them to - issued a blanket statement about the order challenges around the Pixel 6.  I think we see several things at play when you take a step back and summarize the threads:

  • New upgrade system is challenging inside and in direct-to-consumer channel
  • Data is inconsistent across the pipeline and consuming applications for device status
  • Google-to-TMobile supply availability integrity is either not sufficient (Google not giving good data) or not represented well (making it to consumer facing applications)
  • This supply uncertainty is resulting in T-Mobile waiting for firm expectations before setting estimates anyone can have confidence in.  The view to the consumer is a “last minute” or “late” re-setting of expectations.
  • It’s not clear how orders are being prioritized, with some communities reporting late orders getting fulfilled quickly and some early Pro orders somehow not being “front of the line” or at least perceived as not being handled that way.

Ordered the moment the website stopped giving errors on 10/19. Pixel 6 Pro Cloudy White.

 

Was set to ship 10/28

 

Now estimated ship date is 11/12 - 11/18

 

Would love an official statement from T-Mobile.

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