Question

Revvl 6 Pro Gmail attachments

C
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Hello, I’ve been searching for a solution for unable to download attachments in the Gmail app on this device. I recently got the new phone about 2 weeks ago. I’ve done the “fixes” seen in the Google forums for Gmail attachment issues, but it will not fix it. 

I have also uninstalled the update for Gmail, then reinstalled it. Mimicked settings for Gmail just like my old phone (a Motorola) and it still will not download attachments. Yet, when I added my Gmail account to the Microsoft Outlook app, I am able to download attachments from my Gmail account.

 

Anyone else have this issue? I’m at a loss for what else to do.

46 replies

F
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Userlevel 7
Badge +16

once the update has been deleted are you able to attach anything or does it force you to update yet again before you can use the app for anything?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
M

I have the identical problem with my new Revvl 6 5G. Has anyone found a solution? 

A

Same problem here got the phone a few weeks ago. 

O

I also am having this problem. Would love to see a solution.

F
Rank
Userlevel 7
Badge +16

so if you download the Gmail app itself and use that are you able to add attachments again? if yes then the issue is between Outlook and Gmail with compatibility. best bet for this would be to contact the Outlook devs to see what is going on and if there is a fix or work around fix for it.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
O

I am using the Gmail app. The problem isn't that you can't add attachments, it's that you can't open them (in incoming emails from others). 

F
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Userlevel 7
Badge +16

and nothing from Gmail devs about this?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
G

Same problem here on REVVL6….for both me and my wife….and another random person I found on reddit by searching there.  Using the Gmail app and can’t download attachments.   We CAN forward attachments.  We CAN upload attachments to Drive and download them from there.  I spent HOURS on the phone and on Twitter with T-Mobile “support”, trying every “solution” they had, all the while them claiming they haven’t heard of any other REVVL6 users with this problem.  Really frustrating and disappointing as a T-mobile faithful user.  (By the way, Gmail worked fine on all other previous REVVLs we owned.)

F
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Userlevel 7
Badge +16

did you spend as much time with Gmail support trying to get this figured out? apps are adjusted to work with devices not reverse. this is more on the Gmail devs to figure out a fix or work around until an update can be pushed.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
J

Hello all, I just purchased a Revvl 6 Pro 5G this past Sunday and I'm having the same issue, I can't download any email attachments in the Gmail app. I used my Google one membership to contact Google technical support and the tech support specialist walked me through about 10 troubleshooting options and we were unable to correct the issue. Ultimately the tech support specialist referred me to T-Mobile (since they are the manufacturer) to speak with their software mobility department as we discovered that this particular phone model does not have a download manager app installed as a part of the stock firmware. This should be an easy fix if T-Mobile creates creates a patch and sends it as an update to all Revvl 6 Pro 5G device owners. I'm anxious to get this issue resolved. I hope T-Mobile will do something about this issue.

C

Same problem.  Just received 2 REVVL 6 Pro 5G phones for my wife and me.  Neither phone can download attachments from Gmail.  Have tried all fixes with Gmail and no success.  Very disappointed with TMobile.  All other Android phones we have owned never had this issue with Gmail and downloading attachments. Looking for solution!!

syaoran
Rank
Userlevel 7
Badge +15

Do you have enough space on the device for the item to download to?  Does GMail have permissions to access and write to storage?  For larger files.  Is your device set to only download larger files over WiFi instead of data?

Syaoran - I am not a T-Mobile Employee but I could use a new job!
C

Thanks - have ample storage, over 70 gig.  All Gmail permissions are allowed.  Data is on.  Frustrating 

M

Same problem here on REVVL6….for both me and my wife….and another random person I found on reddit by searching there.  Using the Gmail app and can’t download attachments.   We CAN forward attachments.  We CAN upload attachments to Drive and download them from there.  I spent HOURS on the phone and on Twitter with T-Mobile “support”, trying every “solution” they had, all the while them claiming they haven’t heard of any other REVVL6 users with this problem.  Really frustrating and disappointing as a T-mobile faithful user.  (By the way, Gmail worked fine on all other previous REVVLs we owned.)

I've spent hours by my self and another 1 1/2 hour with a T Mobil Android "expert".  He couldn't fix it.  Finally said they needed to fix it at Google or somewhere with an update.  He was basically no help. Mine and my wife both have same problem.  I can go to desk top and download from Gmail until they??? Fix it 

F
Rank
Userlevel 7
Badge +16

carriers dont fix their phones to work with apps..its the app developers that must make the adjustments/fix them.. has no one still contacted the Gmail devs to see if they know whats going on? heck go into your play store and pull up the Gmail app.then go to reviews and then filter to your phone..see what all is being said.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
M

Thanks for info 

C

When is this going to be fixed? I got no help from T Mobile.

Just received 2 REVVL 6 Pro 5G phones for my wife and me.  Neither phone can download attachments from Gmail.  Have tried all fixes with Gmail and no success.  Very disappointed with TMobile.  All other Android phones we have owned never had this issue with Gmail and downloading attachments. Looking for solution!!

M

After 4 + hours and 3 Tech Reps, finally worked out a "work around".  Can't get Google/ Gmail to work. Download Outlook and tie it to Google account and it will work through Outlook.  Only way. 

M

Same issue - two new REVLL 6 5G phones, cannot view photos or attachments. Works fine on an older LG Arista. I have tried most of the suggested fixes with no luck.

M

Spent hours with Tech people and found a work around.  Use the OUTLOOK APP.  IN OUTLOOK, where you can add OTHER emails,  add G MAIL.. G MAIL will then work through OUTLOOK.  You will be able to open attachments and attach items to send using OUTLOOK.  Tech for T Mobil said they have no idea when Google will get their sh.. together to program their system to work with Revvel 6 and 6 pro 

F
Rank
Userlevel 7
Badge +16

When is this going to be fixed? I got no help from T Mobile.

Just received 2 REVVL 6 Pro 5G phones for my wife and me.  Neither phone can download attachments from Gmail.  Have tried all fixes with Gmail and no success.  Very disappointed with TMobile.  All other Android phones we have owned never had this issue with Gmail and downloading attachments. Looking for solution!!

its not exactly their issue. its a REVVL/Google issue..Google must fix whatever issue is causing this on their side to be compatible with the REVVL. the app gets adjusted to the device..not vice versa.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
M

There is a "work around" solution.  Download OUTLOOK  and add your GMAIL account to it.  You will be able to download and attach through there . 

F
Rank
Userlevel 7
Badge +16

my point is still quite valid.it isnt a TMO issue..its a REVVL/Google issue..

 

if every vehicle manufacturers vehicle out there drives down the road perfectly fine except one manufacturers vehicle..you dont adjust the roads to that vehicle..you adjust the vehicle to work on said roads..

 

same scenario here..Google and REVVL need to get this figured out..the app needs to be adjusted to work with the REVVL.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
J

Horrible that this has been going on for so long. I wish I knew before I got my phone. I have discovered that my phone is also not uploading photos to some apps. I can't change my phone number fory bank account because I can't send them the proof that it's me and before you all tell me to go to the branch. It's chime. There is no branch 

S

I have the same problem with T phone Pro 5g... I cant download PDF file only in Gmail app. Word and excel is possible to open... Only solution I could see for now was to download outlook :(

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