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Text messages stuck "sending"


Was wondering if anyone else is having this issue.  When sending text messages they sometimes get stuck "sending" and never go through.  This happens both on / off WiFi and I have tried both with and without wifi calling.  I've also changed the network settings off LTE to 4g/3g/2g and even just to 2g to try and resolve this.

 

This is happening on my S8, wifes S8, and our sons S8+.  Started within the last two weeks and according to TMO store rep it's a firmware issue that Samsung is aware of but I'm not seeing others with this issue complaining so it makes me wonder.

 

Any feedback would be helpful thanks!

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Best answer by tmo_amanda 2 July 2017, 00:48

Hey, @radarweaver!

Thanks for joining our Support Community! Seeing how texting is a primary form of communication these days, I'm sure this is pretty frustrating for you and your family. I'm sorry this isn't working as it should. I'm actually working with another user that is having the same issue as you on their Samsung Galaxy S7. I appreciate you letting us know what steps you've already taken to attempt to get this fixed. It's a bummer none of them worked but what I'd like to do is forward this over to our Samsung guru to see if they have any additional insight because you've done about all the troubleshooting we would have had you do. I'll likely hear back from them on Monday or Tuesday and will follow-up with you on this thread then.

Edit: I'm sending you a private message to gather a few specific details about each of the devices. You can check your inbox here.

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Do you have power saving modes enabled? Sometimes the mode causes the data (wifi/cell) connection to shutdown to save power and only enable when you use it (send). The problem arises when the connection takes too long and the app (messaging) gets stuck in sending mode.

I'm having the same issue on my s20.  Tried turning ina nd off wifi and it doesn't work.

I have this issue frequently lately.  I've tried restarting the phone but that works briefly.  It is beyond frustrating. I have samsung s10plus. Any insight on a fix would be greatly appreciated. 

I have an 8S plus and my husband has an 8S, we are both having issues with text messages failing, the spinning circle until it times out, then there's an exclamation point noting the failure. Customer service told me to reset my network which didn't work, the next customer told me to clear the cache, again didn't work, 3rd customer service said to turn off and on "air plane" mode and that seems to help temporarily. If anyone has a solution I'd appreciate any suggestions. 

My S9+ and my S7+ do this on group texts. I hate it so much that I am thinking of switching providers. I can NOT reply to texts from my boss. He’s like WTF why aren’t you replying. I AM but it does not go through.

Thanks for the heads up on the fix. I'll try it.

 

 

 

 

 

 

Sent from my phone

I have been having the same problem of my messages not sending plus app updates do not finish.  They would download to 95-100% and just sit there.  I have finally fixed this.  Download and install the utility of your choice which allows you to flush your cache.  I used "All-In-One Toolbox" and this has fixed the issues on my OnePlus 7 Pro.

Same problem on a One Plus 7 Pro. All of a sudden my phone shows "sending" even though I confirm it's sent. Reset cache, deleted then re-installed app, re-started phone. Please advise.

Has any of the support worked so far? If so, what was needed to fix the issue? I'm having the same problem on my OnePlus 6T, and it's been a major headache.

Same problem here Galaxy S7 edge with all the updates installed and the stock message app. When it fails, all I see is the spinning circle until it times out, then there's an exclamation point noting the failure. Resending never works. Doesn't matter if I have wifi on or off (only seems to fail when I'm on the LTE network and never on wifi), in other words, when I'm out and about and not connected to wifi is when this happens.

I  have digits (multi-line settings ) running on the phone.

I've confirmed the message center number: 2063130004 and reset the app cache. Seems to work for a bit (sometimes a few days) then fails again)

Userlevel 5

Hey, @radarweaver!

Thanks for joining our Support Community! Seeing how texting is a primary form of communication these days, I'm sure this is pretty frustrating for you and your family. I'm sorry this isn't working as it should. I'm actually working with another user that is having the same issue as you on their Samsung Galaxy S7. I appreciate you letting us know what steps you've already taken to attempt to get this fixed. It's a bummer none of them worked but what I'd like to do is forward this over to our Samsung guru to see if they have any additional insight because you've done about all the troubleshooting we would have had you do. I'll likely hear back from them on Monday or Tuesday and will follow-up with you on this thread then.

Edit: I'm sending you a private message to gather a few specific details about each of the devices. You can check your inbox here.

This sometimes happens to me. It seems to happen when I'm on the verge of changing from one mode to another (e.g. LTE-HSPA-GSM). I've even robooted the phone and the message was still stuck. Eventually it would either fail or send.

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