Question

Incoming phone calls say they are from Canada even though they are US calls

  • 6 April 2021
  • 9 replies
  • 1987 views

Badge

For the last week or so, all incoming numbers are displayed on caller ID as originating in Canada, but I can tell they are local USA numbers. How can I fix this?


9 replies

Userlevel 7
Badge +13

If these are Canadian businesses they usually have a US number that is transferred when they call.

I got a call from a business in Ottawa ,Canada today and it showed as a US number.

Badge

In this case, these are all actually US numbers. For example, one call was from a parent at my son’s school, and another was a local hospital. 

Userlevel 7
Badge +13

In this case, these are all actually US numbers. For example, one call was from a parent at my son’s school, and another was a local hospital. 

My guess is they probably use some sort of call center routing or VOIP service to save costs.  

Userlevel 6
Badge +14

Hmm, that’s odd but syaoran’s idea might be possible. If this is a call center routing, that would be something are engineers wouldn’t be able to change. You can have our Tech Care team file a Trouble Ticket, our engineers will respond with if it’s something we can update on our end or not.

My husband is also having this issue (started this week). Doctors, local businesses who are returning phone calls, etc. are showing as if they are originating in Canada. We even had a friend who isn’t in his contacts call his phone, and the same thing happened (showed her local phone number but then showed that it was from Canada). 
 

This definitely seems like an issue with the T-Mobile network. Since I have my phone set for unknown numbers to not ring through, I haven’t noticed the issue. 

This is also happening to me.  It is coworkers and other local area codes calling me, they are all showing Saskatchewan, Canada as the caller’s location.

Same thing is happening to me. All calls say Windsor, Canada even though they are real local calls. iPhone 11 user. 

I have the same issue as above, all calls say from somewhere in Canada. What are you doing to fix this T-Mobile??

Same issue for me, all calls say coming from Canada.  I’ve missed some calls because I assume these calls are spam and don’t answer them only to find out they are calls from local businesses.

Reply