I purchased my iPhone 14 pro max the day it came out. It worked great at first. In mid November I noticed I could receive sms texts from androids from another provider, but they would never receive my responses. There was no error on my phone indicating the message wasn’t delivered. I have gone into the T-Mobile store, contacted T-Mobile customer service at least a dozen times, and have gone into the Apple Store. The Apple Store ran diagnostics on my phone, and indicated the software and hardware are good. They informed me it was a network issue. I called T-Mobile informing them of what Apple said. I made sure my sms toggle was on, deactivated my esim, gotten a new esim, reset the network settings, done factory resets, literally everything you can do. The last time I called T-Mobile they finally submitted a trouble ticket for me. I haven’t heard from them since, that was about 3 weeks ago. I’ve called for an update, and provide the ticket number and customer service has me do all the check list trouble shooting, and literally has me start at the beginning.
My mom is a Verizon user, and was having the same issue with her new IPhone 14 pro max. She took her phone into the Apple Store. Her tech told her that it was a Verizon issue, and she needed them to have the tech synchronize text messaging. They did it, and it was fixed instantly.
I asked the customer service rep if they could try that. She said no, and they are different providers. While I understand they are different providers, they are having similar problems so wouldn’t they have similar solutions?
In November my online T-Mobile account and number was hacked; I don’t know if that has anything to do with my issue. All I know is I can’t communicate with people I need to. Does anyone have any recommendations or help to provide? I’m beyond frustrated, and not receiving any support from T-Mobile.