Solved

Iphone 14 pro so loud hurts ears causes ear damage

M

I just switched to the iphone 14 pro and the lowest volume setting is so loud it leaves my phone ear ringing after a normal conversation. I spoke to Apple and they said that there’s no way to lower the setting any further. This lowest setting is ear-damaging levels. This is insane and there’s no regard for customers’ well-being here. T-mobile sold me this defective Apple iphone. I just want a refund and a phone that works without causing ear damage. If that’s not possible, I’ll switch carriers. 

icon

Best answer by tidbits 26 May 2023, 14:00

View original

3 replies

gramps28
Rank
Userlevel 7
Badge +14

This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you.

tidbits
Rank
Userlevel 6
Badge +12

It’s an Apple Product not a T-Mobile product.  IF it is in fact defective Apple can exchange it to one that isn’t defective.  You can switch carriers if you want, but even other carriers wouldn’t do what you are asking T-Mobile to do.

 

F
Rank
Userlevel 7
Badge +16

if its been less than 14 days you should still be able to return it. not sure if there will be a restocking fee or not. if its been longer than that then there could be a few more options but you’ll need to speak to a TMO agent to see what they have available to do.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

Reply


New badge winners

  • Curious George
    sgtcurranhas earned the badge Curious George
  • Curious George
    codyho147has earned the badge Curious George
  • Curious George
    Shell2001has earned the badge Curious George
  • Curious George
    jp_cohas earned the badge Curious George
  • Curious George
    Babshob20has earned the badge Curious George
Show all badges
Terms & Conditions