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Service Access Denied


I'm having the same issue. I am texting a simple code and its keeps giving me this message. I need it for a volunteer organization that I am working with. Is it my phone, t mobile or them? is there something in my settings I need to change? This has happened numerous times now. I have an Iphone 7.

Kim

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Best answer by tmo_marissa 23 July 2018, 16:29

Ah, OK! In that case, please Community-2153​ so that we can check the message blocking settings on our side -- we may need to alter your account provisioning to get this working! 😊

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Hey, @magenta2673227​! 

This sounds like more of a block that's on your account. Do you have a prepaid or postpaid account? When was the last time you were able to successfully send a text to them? Are you able to receive texts from that number?

Just wanted to check in on the questions Amanda asked above!

-Lauren

I don’t have a prepaid account or anything like that. It has happened before . Anytime I’m asked to text the number so I can “opt” into something it won’t let me. Is there something in my settings? This is a Red Cross opt in text number and also denied my church opt in for daily text videos...not sure what else to try .

Sent from my iPhone

Userlevel 6

Ouch -- sorry for the delayed reply here, @magenta2673227​. If it's not an account limitation (since you mention having postpaid service), it may be a message block setting. Are you able to receive messages from/send messages to other short codes?

nope!

Userlevel 6

Ah, OK! In that case, please Community-2153​ so that we can check the message blocking settings on our side -- we may need to alter your account provisioning to get this working! 😊

I had this issue too Call Support and turn off "Device Block" on your line.

Why is this device block on our phones. I just had to go through and get mine fixed. why does t-mobile have any right to block anything from coming to our phone with out our say.

I have a similar issue in my account and I'm not really sure how to lift the block for shorter numbers 

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Why is this device block on our phones. I just had to go through and get mine fixed. why does t-mobile have any right to block anything from coming to our phone with out our say.

 

more than likely they need to add short code to your account...it doesnt start off on your account because not everyone wants short code allowed on their accounts..

I'm having the same issue. I am texting a simple code and its keeps giving me this message. I need it for a volunteer organization that I am working with. Is it my phone, t mobile or them? is there something in my settings I need to change? This has happened numerous times now. I have an Iphone 7.

 

Kim

I'm having the same issue

Very frustrating and time consuming 

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