Youtube not playing on mobile data

  • 5 March 2022
  • 9 replies


Youtube does not play on mobile data; however, works perfectly fine on wi-fi. I already tried all options related to software on my phone (iphone XR) and nothing seems to help. I also reset all settings on phone. There is no web guard or family mode in our plan. I also already tried the steps in the troubleshooting for “internet and data issues” with no success. 

9 replies

Userlevel 7
Badge +15

I had no issues watching YouTube on my OnePlus device today while on the road for a few hours in the morning and the afternoon.  


I am also having the same issue. Using youtube from my safari browser (iPhone 13 pro) it is working fine when connected to my wifi but not playing the same video when using mobile data.

I came here for this same issue, exactly as OP described, and have taken all steps short of pointlessly trying to call customer support I would greatly appreciate a solution!

Userlevel 6
Badge +13

from what i can tell there is currently a issue mainly affecting the east coast of the U.S with this and a few other issues hitting Android phones and the play store..if the two issues are in fact linked its a known issue they are currently working on.

Having the same issue, tried reseting the phone (I have iphone 12 pro max) clear the cache,network reset .Every possible way but no use even t-mobile guys are not aware the problem .Even tried changing mobile (samsung note 20 ultra) same problem .No one have solution for this problem yet 🙄. I m in georgia 

Even the T-mobile guys replace my Sim card but still same issue 

I have a Google pixel, same issue. Can browse the web with no issues but when I try to access Netflix or YouTube it can never connect. However the moment I get home and it switches to my home wifi, I have no issues. It's frustrating!!


Same issue

When set Wi-Fi YouTube works. YouTube kids as well.

when set cellular data YouTube error loading

all other apps works using cellular data

this need to be fixed 

LTE not working 5G works



I am having this issue with the Amazon Music app. It doesn’t fnish a song when using cellular. Works fine on wifi. It may be other apps too but I’m still new to T-Mobile. I have a new iPhone 13, activated by T-Mobile.