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a charge i don’t understand

  • 9 December 2023
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Is it mandatory for me to pay $25.00 per month for international calls when I’ve never ever made international calls? When i switched to my iPhone I asked why my bill was so high and the t-mobile employee responded that i have a monthly charge of $25.00 for international calls. When i told her I’ve never made an international call and i can’t believe you’ve been charging me that without my consent for years she responded by taking the charge off and said my bill would be somewhere under $100 in the $90 range ($91.00 was her quote i believe) monthly. However instead of that I’m still being charged & my bill just increased. Why? 

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Best answer by syaoran 9 December 2023, 10:40

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Any billing related issues need to be addressed through either Customer Care by calling 611 from your T-Mobile line or by sending a DM to T-Mobile on Facebook or Twitter. 

This forum is primarily a peer help forum for customers to seek help from other customers with some Tmobile moderation.  No one here has access to your account.

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