deception

  • 17 October 2023
  • 5 replies
  • 74 views

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Phone was supposed to be free when I signed up. I was deceived and there is nothing that can be done now. Anyone else being deceived?


5 replies

Userlevel 7
Badge +16

free with credits over a certain amount of time..as its done with every carrier. odds are it came with the purchase of another device or something alone those lines correct?

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I was told by Akiah Valler when I signed up in July 2023 that the phone would be free but I am being charged every month. According to T-mobile support there is nothing they can do and if I don’t pay they will send me to collections. Nice huh? I’m just angry with myself for trusting them. Thanks for listening.

Userlevel 7
Badge +16

i have zero idea who Akiah Valler is..if its someone in a call center then try contacting TMO through either Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 support agents.

 

usually the “free” device comes with some promo..buy one get one free..upgrading from a non 5G phone if thats the deal they were doing? no idea what promo you were doing.

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Just wanted to throw her name out there. She signed  me up at a local T-mobile store and she deceived me. I do not have twitter or facebook and that should not matter. The promo at the time was that I would get my phone for free. Now they say that promo was not available at the time I signed up. 

Userlevel 7
Badge +14

Are you getting any bill credits?

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