Did a TMobile employee steal a returned iPhone?

  • 26 June 2023
  • 3 replies
  • 46 views

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So, I tried a new iPhone for a week. Decided I'm too used to the Android to keep the Apple. Spoke to 611 about returning the iPhone. The return package was sent to me. I sent back the iPhone. UPS tracking confirms the iPhone was received. But here I am still calling 611 wondering why the iPhone is on my account and I'm paying for it.


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Userlevel 7
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It may take a billing cycle to clear the charges. Tmobile's on line billing isn't in real time.

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It may take a billing cycle to clear the charges. Tmobile's on line billing isn't in real time.

T-Mobile received the iPhone back the middle of May. It's been two billing cycles already. 

Userlevel 7
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You can escalate this by using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help.

This is basically a user to user forum with some tmobile moderation that don't have account access.

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