So, I tried a new iPhone for a week. Decided I'm too used to the Android to keep the Apple. Spoke to 611 about returning the iPhone. The return package was sent to me. I sent back the iPhone. UPS tracking confirms the iPhone was received. But here I am still calling 611 wondering why the iPhone is on my account and I'm paying for it.
Userlevel 7
+14
It may take a billing cycle to clear the charges. Tmobile's on line billing isn't in real time.
It may take a billing cycle to clear the charges. Tmobile's on line billing isn't in real time.
T-Mobile received the iPhone back the middle of May. It's been two billing cycles already.
Userlevel 7
+14
You can escalate this by using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help.
This is basically a user to user forum with some tmobile moderation that don't have account access.
Reply
New badge winners
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.