I started my service on 11/28/2022, and have been paying my bill every single month since Dec 18th, and I cancelled and transfer out my service on Aug 4th, which I received a full bill still on Aug 18th. So I reversed that auto payment, and now they are saying this charges is for July billing cycle, which to every normal person you would think the bill you pay on 7/18/2023 would be. But they shut down your access to your online account or billing statement right after you cancelled the service, and after 3 months of talking to 5 reps in call, wasting hours, and never get any follow up call backs they promised again and again.
Now after 3 months, they are still not able to give me a valid explanation and even not able to provide the full billing statements to my entire service history. Now the bill is sent to a 3rd collection company which they said they can no longer access anything to my account history and ask me to pay more than double the full bill because of late fee.
What seems shady to me is that, during the first call in Sep, the rep told me that my bill were actually been paid in full and there is a second line in my account back in May or June, which I did not even recognize, either the phone number or the payment.
Right they just throw me to the 3rd party collection company to force me dealing with the payment alone. What kind of big company does that. Not thinking going back to this company ever again. And will advise all my friend not to too!~