l have spent the past 3 weeks, about 10 hours on the phone with customer care trying to fix a mistake that was made by a representative. I upgraded to Go 5g next and traded my iPhone 13 in for the $1000 off the 15pro max. She apparently used jump even though I only owed $133 on the 13. When it was noticed I offered to pay the $133 and was lied to repeatedly saying it all looks ok and I will still receive the promotion, and now am being told I have to send my phone in today or I’m out of luck. This means I will not have a phone for up to 3 weeks while they send me back my 13. I have spoken to multiple managers today and am told that they have no power to help me.I cannot be without a phone for 3 weeks as I have small children and a business that depends on me having access to a high end phone. I have been a T-Mobile customer for 10 years. This has go get resolved I’m not going to just let it go. I have waisted enough time and energy on this issue. If it is not resolved shortly I will be reporting it to the fcc, bbb, all of social media, and eventually taking it to small claims court as T-Mobile also has a clause in their paperwork prohibiting class actions. I am certain I am not the only person this has happened to but at this point I am invested and plan on seeing it through.
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