Money transfer lost?

  • 28 December 2023
  • 1 reply


I made a transfer from my bank account.

I have a proof of payment.

It was made on Dec 22nd (my billing period starts on 26th).

On 25th I still didn’t c the balance so I had to make a 1-time payment.

On 27th I still don’t c the balance.

What’s happening?

Is there an email to send my ‘proof of payment’ from my bank to TM?

1 reply

Userlevel 7
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Tmobile doesn't offer support through email. You can try using messenger on one of Tmobile’s social media accounts like Facebook or Twitter.