I need help with my account

  • 8 December 2023
  • 1 reply
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I had an unfortunate event occur and I do not know what to do, the light company pulled a double payment out of my account and has caused alot of issues with myself and I was trying to set up an arrangement but it selected the wrong dates also my phone has broken and I am working on trying to buy another one but right now I have limited access to it as it turns off periodically, please is there any way to reset my arrangement as I will not get this situated till the 15th which is friday please let me know.

fireguy_6364 6 months ago

you’ll need to contact TMO to get assistance with this.

 

you can call in but the preferred method would be to contact them through either Facebook or Twitter since you start with tier 2 support instead of the call in tier 1 support agents.

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you’ll need to contact TMO to get assistance with this.

 

you can call in but the preferred method would be to contact them through either Facebook or Twitter since you start with tier 2 support instead of the call in tier 1 support agents.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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