5 G Hotspot problem

  • 20 September 2022
  • 2 replies


I have the recently new 5G hotspot and a problem. My laptop can connect just fine, but when trying to use browser to connect to any site, I get PR_CONNECT_RESET_ERROR or similar depending on which browser I use, among them chrome, edge and firefox. I have tried changing the security and encryption parameters without success.  I have also tried with two different laptops.  Both of these laptops connect successfully with my home wifi router - without having had to change any security or encryption parameters.  I have also used my laptop on numerous wifi networks without difficulty. Does anyone have any ideas?

2 replies

I just recently received my Hotspot and it is constantly showing “All Red” and there is no connection.

Also mailbox continuously blinks.


Wow, the chat line fixed the problem!!!  kudos to Joana!  The line was suspended.  I don’t know why it was suspended, I only got the line and hot spot a few days ago and it had never worked.