Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 1,862 Discussions
  • 6,272 Replies

1862 Discussions

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fuzzyRookie
posted in Coverage & Signal

iPhone was blacklisted by Verizon and got it removed from the blacklist

hello all.         So my vexing fiasco occurred on june 20th, 2023. I went to work by subway. when I got to my stop, I noticed my phone network status bar had said SOS. I tried restarting the phone. After restarting the phone, the status bar still displayed SOS. I then just thought T-Mobile was having an outage. it was a headache because I had plans that day to meet up with friends later in the afternoon.        later on I checked my other line and called other family and friends who are T-Mobile customers, and confirmed that it wasn’t T-Mobile’s Network. it was indeed the device having an issue. I did call T-mobile customer care to troubleshoot the issue. this involved network resets, e-sim reinstalls, physical sim installs, going in and out of airplane mode, turning off and on cellular data, and ultimately a factory reset. T-Mobile escalated the issue with management, but never heard back. I was with 1 week without my main line not connected due to the device not connecting to the ne

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1 hour ago
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yiqin0011First activity
posted in Coverage & Signal

In-Flight Connection usage

How to use In-Flight Connection usage benefit?

0
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6 hours ago
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ChicFirst activity
asked in Coverage & Signal

Deleting old Wifi networks

How can I delete old WiFi networks that I no longer want or need? Thanks 

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Community Manager
6 hours ago
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planksterFirst activity
asked in Coverage & Signal

Apple Watch Cell Service Problem

I recently switched from Verizon to T-Mobile. I have an iPhone 15 and a Series 6 watch with cell service. Nobody has been able to figure out why I can receive/send text messages on my Apple Watch while out of range of my iPhone but cannot make or receive phone calls. Any tips on how to resolve this issue. To date, T-Mobile has not been able to figure it out. Worked perfectly while on Verizon plan. 

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Community Manager
7 hours ago
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lmp2000First activity
asked in Coverage & Signal

Static on tv

Is anyone having your tv go silent for a few seconds then static for a couple of seconds. Happens in the morning and evening.

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syaoran
Pillar
10 hours ago
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Zac HFirst activity
asked in Coverage & Signal

5G home internet

I’ve had the home internet router for over a year now and it has performed to my liking but for the past 3 days it has been giving me hell i play on the new Xbox series x and my NAT type keeps changing from open to moderate affecting my ability to play anything at all and then at random I’ll have a spike of packet loss making it even worse I’ve tried troubleshooting my gateway and Xbox but the issues persist to it is ruining my pass time and hobby I’ve become very aggravated and thinking about terminating my line since the issues are currently unsolvable

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21 hours ago
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totolifeFirst activity
posted in Coverage & Signal

T-mobile should be clear on the ACP program

T-Mobile is falsely claiming that they participate in the ACP program, when in fact they make qualifying customers cancel their T-Mobile internet and open a Metro account in order to get their ACP credit, therefore the credit is accepted by a third party and not T-Mobile.

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1 day ago
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TQGFirst activity
asked in Coverage & Signal

Brick

Hello all- I have four iPhones.  When my wife’s phone loses connectivity to the network it sometimes takes days to reconnect.  It will connect to WIFI and work just fine.  If the phone leaves WIFI we either get zero bars or an SOS.  I have worked with support for weeks now trying to get this resolved.  We have tried resetting everything.  We have tried new physical and eSIMS.  Nobody seems to know what is going on and all they want to do is for us to purchase a new phone.  Ideas?

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1 day ago
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Big MamaFirst activity
posted in Coverage & Signal

Can't get calls from ATT network

I have been having the same issues as I have seen in different threads about ATT numbers not being able to be come into my phone.  The T-Mobile tech folks are saying that it is on their siide and that the call is not even entering the T_mobile network.  They call and the same message that this person is  not taking calls of that there is not a vm set up. Has anyone gotten a resolution from this?  I even changed from my Samsung to a iPhone (they said that would fix the problem) and it didn't 

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1 day ago
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CherhomeFirst activity
asked in Coverage & Signal

computer not recognizing TMobile internet for wifi connection

I have an HP laptop and it doesn't recognize my Tmobile internet connection. I've tried several fixes, even manually connecting. Every other device; smart tv's, cell phones, tablets, etc have no trouble connecting. 

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syaoran
Pillar
1 day ago
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ReynaldofyaFirst activity
asked in Coverage & Signal

not worth $50

This service is not worth the cost. It is not stable or consistent. It seems to be only offered in my area just to get the business. They need more towers.

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1 day ago
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CSSOUDERSRookie
posted in Coverage & Signal

S22 Ultra Network Issues Since October Update

Since the October update , areas that Im in all day that that typically had great UC5G, now drop to 0 bars, cant take or make calls, text, or use data. ive worked with tech support both in person and here by chat. Ive changed to a ESIM, reset my network connections numerous times,wiped cache partitions, Ive been starting to see more and more people using the S22 and possibly other galaxy phones posting that since late October their mobile connections have degraded tremendously.I’ll start briefly with some some 5g as i get handed off to a tower then within a minute it will drop to LTE, then a few bars of possibly 2g with no connection, to 0 bars. Ill post some screen shots of my phones rf levels. Tmobile even sent people out to these areas I had in question and said the signals fine, again leading me to conclude its in the software of the last update in October

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2 days ago
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Georgia girlFirst activity
asked in Coverage & Signal

Iphone connection issues - not ringing, text fail to send etc

I have a TMobile Cellspot they sent me when I first got the phones/service because service was so poor.  TMobile said to turn off WiFi on the phone so cellspot would connect.  Supposed to have 5G services but was told to set phone to LTE only.  This cell spot worked for a while but now problems have recurred.Phone doesn’t ring and calls go straight to VM, texts fail to send frequently & only have SOS service at times.  This is totally unacceptable.  Spoke to tech yesterday and they said to turn off WiFi, which was on   - the LTE did come back on phone when I did this BUT several of my phone apps dont work if WiFi is turned off, like my security cameras or music apps.Has any resolved a similar problem? I’m almost ready to change carriers.

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2 days ago
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rkkni13First activity
posted in Coverage & Signal

At Home Internet Scam

I am in an area between the country and town. I needed to get home internet regardless because I go to school online. It works ok but my phone and service are still so slow. I SPECIFICALLY asked the agent would the internet service be strong enough to work from home. She said yes. NOOOOOOO!!!!!!!Come to find out the speeds are sssslllllooooowwwww. Now that I have to work from home, I go to do a test for my hopeful at home job, and the speeds dont even run above 10 on download, and 1.0 for upload. That’s right! It does not go above 1.0 on uploads. So I called. The first representative stated that I should just go with another internet carrier…..WHAT???? So I lost it and requested a supervisor. He was the ONLY, and I do mean the ONLY truthful person this whole time. He said the tower is 4 miles away and they should never have told me that I would be able to benefit off of getting internet because on his end, THEY DONT HAVE INTERNET SERVICE FOR ME IN MY AREA. So if he could see that then

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3 days ago
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BurnsittothegroundFirst activity
posted in Coverage & Signal

5G Gateway hoke Internet will not connect to internet after 2 months of excellent service

When I received my T-Mobile gateway I was thrilled. It worked great. I only use it for online college courses. Now I've had to Ole for 4 or 5 months a every time I log on the network connects the Internet does not ever. 

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3 days ago
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Fire Code ConsultantFirst activity
asked in Coverage & Signal

Inseego FX3100 5G and MIMO, 3G/4G/5G Antenna (6000451) Omnidirectional MIMO by Netgear

Wondering if anyone has tried this Netgear antenna to connect to the Inseego FX3100?  Just looking for extra signal for N41. Right now I have RSRQ (0), RSRP (-99), SINR (11) on Band n41. Tmobile connection quality is listed at 4 bars (Very Good).  Last Speed Test Download (150 Mbps), Upload (35.7 Mbps)

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3 days ago
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GB45First activity
asked in Coverage & Signal

how to leave a good customer service review?

I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employee if they provided me with their name@T-Mobile?

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3 days ago
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capegregFirst activity
posted in Coverage & Signal

Up and down internet all day--again.

Another Friday nite with no Internet. What’s the problem with T-Mobile Home Internet always going down? I think it’s time tmobile just abandons its home internet because it is unreliable and slower than cable. I have to move just to live in an area where I can choose Spectrum. 

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3 days ago
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BoatBoy423First activity
asked in Coverage & Signal

Bandwidth in Zip Code 90802

Normally, coverage/bandwidth in this zip code is excellent.  However, during periods of concerts and special events, bandwidth drops to less than 1 mb/sec.  Please check your logs for the recent dates of 11/17/2023, 11/18/2023, and 11/24/2023.  There just is not enough bandwidth to support usage of your network during periods of congestion in zip code 90802.  

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4 days ago
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cyn_vanFirst activity
asked in Coverage & Signal

cant stay connected to wifi

New to wifi t-mobile. First few days was OK. Last 2 are nightmarish for someone that knows nothing IT. Devices get thrown off every few minutes. Some will not connect. The only sure thing so far is my roku works fine. Is it possible the router can only handle one device. Any suggestion to hook up properly is appreciated.  Thank you

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4 days ago
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I HATE T MOBILERookie
posted in Coverage & Signal

Horrible Cell Service and equally bad customer service.

T Mobile is quite possilbe the worse cell phone carrier.  Even worse than Metro and Sprint

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gramps28
Pillar
4 days ago
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MrMarcinFirst activity
asked in Coverage & Signal

Email to SMS via @tmomail.net Not Working

As of Sept 11 my alarm systems stopped sending me notifications via email to sms utilizing NUMBER@tmomail.net. After some troubleshooting we have concluded that the email system is failing: Could not deliver message to the following recipient(s):Failed Recipient: NUMBER@tmomail.netReason: Remote host said: 452 4.1.0 server temporarily unavailable AUP#MXRTIs anyone else experiencing this issue? Any idea how to fix it? How to escalate it? We will be missing security/fire/medical alerts!

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4 days ago
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TBrieaddyFirst activity
asked in Coverage & Signal

gateway connection

My gateway has always shown Excellent for the last 6 weeks. Last night it changed to good. Nothing has changed . Internet  speed is still very good. What happened?

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4 days ago
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Levicalhoun87First activity
asked in Coverage & Signal

Good signal/bars but no network connection many times daily

Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings

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4 days ago
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monty3111First activity
asked in Coverage & Signal

I want to turn off/discontinue the cellular number and protection plan for my apple watch???

I want to turn off/discontinue the cellular number and protection plan  for my apple watch that I no longer have.... how can I do it?   I own the apple watch... The only charge on the line for that watch is 13 for the protection and 15 for the cellular plan not being used at all.

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gramps28
Pillar
5 days ago
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