Anyone else having problem activating galaxy watch 4 as standalone?

UPDATE:  Bottomline is they fixed it at the store. I never got a call back regarding the claim that was submitted, so I again drove to the T-Mobile store and signed in, waited about an hour and re-explained the whole situation. A technician did what I expected he would do, which is do a factory reset, eventually one of the associates that was working with me 6 days earlier got involved and told me that they have not yet received a response from the claim that was submitted, He did some research in their system and told me that what he just learned is that there are many complaints about Samsung Smart Watch 4 not being compatible with their system and they do not work with stand alone LTE plans. I expressed my disbelief and asked “Then why did you sell me one with a stand alone wearable plan for $10 per month if the company knows it wont work?” He agreed that it should not happen but that is the situation with this new watch. I said “then why does the same additional watch that I added to my wife’s Samsung cell phone work on our same business plan, but mine does not?” He was perplexed by this and looked into the provisions and settings of each of our watch/phone settings in their system and found that my settings had 3 features included, that my wife’s watch did not have. It took a few tries to copy and replicate the same settings as my wife’s settings, and the whole process including the conversations and research took about 90 minutes, but he finally got it to work. I wish I could tell others here exactly what settings were changed, but it was on their commuter screen and I could not view it. I do remember him telling the manager in the process that he removed the “companion” feature in my settings, but that was only 1 of the three features that were taken out. I am happy that my new Smart Watch 4 now works stand alone, I can take walks, runs, bike rides and leave my phone at home, and still be able to make/receive calls, and texts and record my workout data that syncs to my account. I am now very satisfied.

I have 2.  Both work seamlessly without the phone.  They both have their own #.  But are synced to their respective phones.   They need to  check the settings for you to be used as a standalone.   I am very happy with ours.  Only issue the battery life is shortened when not hooked to phone.  Absolutely love the freedom it gives us!

Correct! And I am paying for plans/lines for each individual watch, which they now say can only work while connected or near the phone. Which explains my frustration. 

I bought 3 watches each with unlimited plans. I've spent over 50 hours on the phone with them. No resolution to date and cannot return watches. They were bought for the very purpose of being standalone devices. Third watch I've been told cannot be launched on the Wearable app per network even if they could add service. Only allow for two watches on app and through them. 

Keep in mind I bought all three through the carrier will high expectations and promises. I've also been told I'm in a 24 month contract for keeping service in which I'm not receiving service. 

My mother has one up in Canada.  I know she has to have her phone with her for it to work, even without being paired by Bluetooth. 

Same here. Almost 2 weeks and watch only functions tethered to phone

I am happy to update that the watch is finally working as a stand alone. Do not call Sprint’s customer support. They will keep saying that the watch is not compatible to work as a stand alone device. Call T-Mobile Customer support instead. The tech support agent was able to get my watch working and I did not have to hear that my watch was not compatible. He told me to remove all the plans from my watch, then I synced a new plan with the wear app on my phone and the plan that he helped me sync was the correct one to have the watch work as a stand alone. The plan added to the watch is called T-Mobile-410F. I am not sure if it will be the same for every one, but it’s the one that worked for me. At first It was giving me issues, because I was able to make a call, and then when I hung up, the watch would warn that it was overheating, and that I needed to let it cool off by pressing cool off. After doing that it went on airplane mode and you could not disable airplane mode, until the phone cooled off. Since I was messing with it for so long while on the call with the agent, I guess it overheated. I then turned it off, and actually put it on my freezer to make It cool off faster. After that, I turned it on, and placed a call to my daughter’s phone and sent texts from the watch to her. I got the replies and after I hung up the phone, the watch did not go on airplane mode anymore. I then left my Phone at home, and went to Kohl’s to return some amazon items. I called my wife from the store, and it worked flawlessly. So remember, call T-Mobile customer support, tell them know you have a watch with a sprint unlimited LTE plan and it’s own number, and that you can’t make stand alone calls. They will transfer it to the tech support and they will get it working. 

So the watch 4 cannot be connected as a standalone on Verizon or AT&T either?

Edit:  Looking more into it.  AT&T, T-Mobile, Verizon, and US Cellular are listed as possible for the Galaxy Watch 4 LTE to run off of LTE independently.  If Samsung’s wording is any hint though, it requires its own plan and more than likely, an eSIM.  

Sorry I was offline for a while the companion mode is a feature through them you have to have the phone operator turn it off.  now with that being said without a phone you are limited because you need a phone to change the watch faces. so what I did was find an old android phone and used it for connection first then just put it in a drawer once the setup was complete. 

still a few bugs to work out (like tracking the watch on google maps) but I am pretty happy with the results so far. I can get ahold of my 10 year old without her having access to a smartphone

I bought a Galaxy Watch 4 with just BT and WiFi (no cellular). It works perfectly but I’d like to be able to communicate with the watch, when it’s not connected to the phone but has access to WiFi. So far, I have not figured out a way to do this. None of the current VoIP apps work on the watch in stand-alone mode. I’ve read some stuff online about side-loading old versions of Google Voice, etc. but it sounds a bit dicey. I wonder why WearOS is so restrictive?

I’ve had my new Galaxy 4 44mm watch for 1 day and am returning it. I was on chat support all day yesterday and they were never able to solve the stand alone issue. Not only does it not do stand alone calls all the time, but the volume is so weak that it’s hard to have a conversation with anyone. The other thing I don’t like, being in Florida, is the watch is unusable in the sun. The screen becomes washed out and you have to cup your hand around the face. 

Just spent 1 hour with tech support. They say the same thing everytime I call. That the Galaxy watch 4 Classic LTE does not support stand alone operation. Even with it’s own number. Almost 2 weeks trying to get this working. and no success.