Question

Cannot receive text messages on new phone

  • 29 August 2022
  • 1 reply
  • 139 views

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I just switched phones and cannot receive new texts. However on my old phone while its connected to wifi it still receives texts. Old sim card is in new phone and it is connected to network. 


1 reply

Userlevel 7
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Did you purchase your new device from T-Mobile?  What was your old device and what is your new device?  Double check the APN Settings on your new device.  https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

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