I'm writing to express my extreme disappointment with T-Mobile's failure to deliver on their promises regarding improved cell service in my area.
- In February 2023, I was informed that a new cell site was scheduled to be deployed to specifically address the poor coverage issues in my neighborhood.
- However, when I contacted T-Mobile in May 2023, I was given no clear explanation for the delay and no new estimated timeframe for completion.
- Instead, they offered me a free CellSpot device, which I declined as it wouldn't solve the broader coverage problem outside my home.
- Additionally, T-Mobile has been incredibly secretive about the location of the new cell site. I believe customers have a right to know where infrastructure projects are planned, especially when they directly impact the quality of service we receive.
- This lack of transparency further undermines T-Mobile's credibility and erodes customer trust.
Disrupted Communication and Empty Offers:
- The poor coverage has significantly impacted my ability to use my phone for basic tasks like making phone calls. This has been incredibly frustrating and disruptive, especially in a time when reliable communication is essential.
- T-Mobile's proposed solutions, like the CellSpot device, do not address the root cause of the problem and feel like mere band-aids on a larger issue.
Consequences and Next Steps:
This experience has left me feeling disillusioned and undervalued as a customer. T-Mobile's failure to deliver on their promises has forced me to consider switching to a provider that can offer the reliable service I expect.
I urge T-Mobile to take immediate action to address these issues:
- Provide a clear timeline for the completion of the new cell site project and be transparent about its location.
- Offer meaningful solutions to customers impacted by the poor coverage, not just temporary fixes.
- Improve communication and transparency to rebuild customer trust.
Until T-Mobile takes these steps, I cannot recommend them as a mobile service provider. I am sharing my experience to warn other potential customers about the unreliable service and empty promises they may encounter.