T-Mobile lied about the rebates to switch over. So I got screwed paying hundreds of dollars to Verizon. The lied about service at my employer. Map shws 5g and there is no service. They then said the tower was down from an ice storm. They then said it would be fixed in 24 hours they have been dispatched to the tower. Then I was told there is no tower in the area. It is served from a tower 15 miles away. Now service at my home three lines and the home internet keeps showing LTE to 5G to 5GUC to no signal. This is in a 5 minute time frame. I'm told there is no issues and to reset the network function on my phone. This will fix all the lines somehow. I want my money and I want your customer service to stop lying to me. Fix you crap and give me my money
We were lied to also
Converted from Sprint. Somehow coverage got worse. T Mobile map shows full 5G coverage at my house where I also run my business. Crap coverage for 2+ years now. Two bars on a good day. They claimed tower maintenance as cause (for 2+ years).
T-Mobile coverage and maintenance claim has been going on for … years. T-Mobile ERT/OEM has claimed in writing (escalations through BBB) that they have service in addresses given, but none can be found. Drive team as well as L2 advanced technical support teams have verified ‘No Service’, but T-Mobile keeps selling service as 5G / 4G LTE even with ‘verified’ listed in the past.
- Escalate though rep
- File BBB complaint (they will call you)
- For coverage issues, they’ll probably attempt to give you a ‘cell spot’ which uses YOUR dsl/cable/fiber to make a short range (house range) cell tower, or tell you to use ‘WiFi calling’
- If those don’t work, they’ll port you.
I have also been having issues with T-Mobile since the start of 2022 and got worse in 2023! I feel that is due to T-Mobile and Sprint converging and taking over Sprint's terrible coverage. I had Sprint before and their cellular service is aweful! I now have no internet connection/ and offline when I actually have full bars for WiFi and Cellular! And I wonder if it is also because my phone is also not going to be able to stay optimized enough to run the apps, hardware and software.
I wonder if getting the S22 or S23 would remedy the issue or if it actually is a network issue. T-Mobile was absolutely fine in 2021!
We too were lied to about coverage where we live, clearly shows highspeed 5g and LTE on the coverage map, reps confirmed as well. For 18 months we have been stuck in this bs limbo game of never having service, tkts over and over are closed before 24hrs of opening it with no logs, no explanation other than 'service working'. Was working fine until they pulled the Sprint tower and started putting up their own equipment out here on the 3 towers that service this area. Found out recently that my rural town has a contract with Verizon….so how was tmobile able to sell me service at the address provided? Then, this past week, our phones continue to go in and out of sos mode/emergency only calls, back to no service mode, then it connects for a few, then back to sos mode… can't change carriers at the moment, not for another 5 months without incurring ridiculous charges. Verizon claims some eligibility issue so they won't pay to port us. Just fed up, fed up of politicians pulling in money from these carriers and no one wanting to charge them with all the illegal activities they do on a daily basis. All the 5g lies should be enough grounds for a lawsuit, but no one wants to touch it.
First… TMobile doesn't guarantee service anywhere. I've been down this road many times with TMobile, At&t, and even Verizon. Recommend filing BBB ticket for escalation, and possibly your PUC , followed by FCC. TMobile escalation will help you get ported
First… TMobile doesn't guarantee service anywhere. I've been down this road many times with TMobile, At&t, and even Verizon. Recommend filing BBB ticket for escalation, and possibly your PUC , followed by FCC. TMobile escalation will help you get ported
Appreciate it!
Call customers service and have THE most frustrating experience….whether from another country or USA thay are, for the most part, pathetic people. In a way I feel sorry for them as the company they work for sucks. I thought Sprint was bad but the T mob sucks so bad I plan to change carriers. Lousy reception, dropped calls, calls won’t go through, etc. and their customer service rank for me is 0. Good-bye T Mob…….
I have also been having issues with T-Mobile since the start of 2022 and got worse in 2023! I feel that is due to T-Mobile and Sprint converging and taking over Sprint's terrible coverage. I had Sprint before and their cellular service is aweful! I now have no internet connection/ and offline when I actually have full bars for WiFi and Cellular! And I wonder if it is also because my phone is also not going to be able to stay optimized enough to run the apps, hardware and software.
I wonder if getting the S22 or S23 would remedy the issue or if it actually is a network issue. T-Mobile was absolutely fine in 2021!
I have a Galaxy 22….service is just as bad,,,,,T Mob sucks.
I have also been having issues with T-Mobile since the start of 2022 and got worse in 2023! I feel that is due to T-Mobile and Sprint converging and taking over Sprint's terrible coverage. I had Sprint before and their cellular service is aweful! I now have no internet connection/ and offline when I actually have full bars for WiFi and Cellular! And I wonder if it is also because my phone is also not going to be able to stay optimized enough to run the apps, hardware and software.
I wonder if getting the S22 or S23 would remedy the issue or if it actually is a network issue. T-Mobile was absolutely fine in 2021!
I have a Galaxy 22….service is just as bad,,,,,T Mob sucks.
I have a new S23. Mobile service is bad for me too. I switched from Cricket hoping mobile data would improve. Its worse in my city. I'm told its not the phone, its T-Mobile period. Everyone is complaining where I'm at. My area has grown immensely over the years in AZ and yet phone service still sucks.
I went out with a group of friends. A couple of us had T-Mobile, everyone else had Verizon and AT&T. The three of us with T-Mobile had ZERO coverage. Everyone one else was streaming video. * Sidenote; This happens Constantly and in different URBAN locations!!!
When I called customer service, they had me reset my phone which 'SHOCKER' - DID NOTHING!! Eventually the guy came back with "We have no service in that area".
The next day they texted me that my bill would be due soon.
Welcome to T-Mobile and their ‘coverage’ as well as support.
I can call them any day of the week for a zero coverage area, and it will start with ‘reset your phone’, followed by ‘we will refresh your network’ followed by a ‘reset of your network settings’ - which clears WiFi/Bluetooth, followed by a SIM check.
When all that appears to be ‘not’ the issue, I'll be told either
- There are upgrades going on in your area, causing issues
- The tower is down
After asking for the trouble ticket (often never given .. but transferred to 2nd level) , you’ll get a response (or dropped call) of a trouble ticket, which will be auto closed without a response (unless back doored to VM) without a fix, or issue.
Ironically, if it ever gets escalated, T-Mobile ‘OEM/ERT’ will acknowledge the area as ‘fair’ coverage and attempt to claim that there is nothing to do besides port.
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