Hello. I have two T-Mobile Motorola Moto G Pure phones. Both phones are paid off and are eligible to be unlocked. the problem is that they will not unlock. I have followed the instructions on how to unlock these phones, but what I get instead is two error messages. The first one says ‘unable to connect to server’ and the second message says ‘device must be paid off first.’ I have contacted T-Mobile customer service several times via phone and chat and they seem unwilling to, or are unable to unlock these phones. I have been a T-Mobile customer for years and years. Anyone else have issues unlocking their phones?
thanks.
