phone locked to Assurance wireless, need to activated on Tmobile in order to be unlocked

  • 5 November 2023
  • 2 replies


Can Tmobile help unlock my phone bought from Assurance wireless? My phone is qualified for unlocked, but I no longer has service with them as they told me it would be unlocked automatically which never happened. The phone is Moto G Pure, and it says it’s locked to Tmobile. Do I have to buy Tmoible service in order to have it unlocked. 


Best answer by gramps28 5 November 2023, 23:41

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Userlevel 7
Badge +14

You should contact Assurance wireless since Tmobile can only unlock phones they sell.

Userlevel 7
Badge +16

did you put a TMO sim card into it when you were trying to see if the phone was unlocked or not?