Sim card unlock

  • 29 December 2022
  • 2 replies


Good evening, i need help. I have an Iphone 11 from your company and i have issues with sim card. I have to unlock it. I don't know what to do. I don't live in USA, i live in Germany. What should i do?

2 replies

Userlevel 7
Badge +14

You need to be a Tmobile USA customer to be eligible for an unlock code per the requirements.

Userlevel 7
Badge +15

Where did you get the device?  If you bought it on Ebay or some other online place or retailer.  Return it for a refund.  T-Mobile will only SIM unlock devices for customers who meet all of the SIM Unlock Policy requirements.