Sim locked but t mobile says fully unlocked

Don’t hold your breathe waiting for T-Mobile tech support to solve your issue. I was made to purchase a $140.00 phone because the very phone I was texting on 1 hour before went wanky.

I took it to a T-Mobile store and they said their network doesn’t support it. I told the sales girl that it was on their network 1 hour ago, and she looked at me like I was an idiot and said and I quote “Don’t you understand what I just told you?”

Now I own a $140 brick.

Similar issue - iPhone XR says No Sim after a factory reset. With customer service, we figured it out after a while. First, another shutdown/restart. Some signal strength bars appeared. Then it turns out that the XR is not compatible with 5G in our area. Calls still went to voicemail. Turn on cellular data and it worked.It took a while but at least they figured it out.

good news, I did use Facebook Messenger and Martin Covarrubias, T Mobile representative, was able to fully unlock the iphone.

I bought it at a T Mobile store...

I’m having the same problem.  This representative tried to help me and don’t even understands an iphone.  Has anyone found a solution for this problem yet?

I have been calling representatives for the last two weeks and no one seems to understand that the phone still “sim locked” 

Really frustraiting...

Oh snap! Yes, well I had the battery replaced, and the screen. Apple’s fault- but it was  (supposedly?) the same phone.

Hoping for some answers.

I paid cash for my phone from Tmobile about a year ago, trying to switch providers, and no matter what I do and what TMobile support does it says ‘SIM Locked.’ It meets all requirements for unlocking and T-Mobile says “it’s unlocked on our end, talk to Apple”.

Apple Store couldn’t find anything wrong.

Are there any known issues? How can I start using my phone again? This is really disruptive and a huge PITA and not legal. 

Did this work?

You’re not alone. It’s happening to me where I bought phone from T-Mobile office, paid the phone fully and now I cannot use the phone in any network because it says sim locked. I’m sick of calling the customer service number because they tell me the same thing - phone is fully unlocked but they have to email the upper management to release the sim lock 🙄

I am in the same boat!! Bought my iPhone from T-Mobile store, paid it off and now I’m in Fiji, it says sim locked. Called Customer Care, the 3representatives told me the same thing. Phone is fully unlocked but they will need to email the upper management for authorization to release the locked sim. Time frame is 48hrs and still nothing. Why is t-mobile making it so difficult when the phones are fully paid. Also,  I pass the requirements for post-paid eligibility of unlocking phones. Now what do we do? 

if youre experiencing this as well keep in mind that even though you purchased it the device must be on the TMO network for a certain amount of days before it can be unlocked..along with a few other criteria that must be met in order to have it unlocked.

for exampl.e...are you a TMO customer? did you purchase the phone from TMO or through some other route? was the phone ever on TMOs network? and for how long?

Device eligibility is determined as follows:

• The device must be sold by T-Mobile.
• The device must not be reported as lost, stolen or blocked.
• The account associated with the device must be in good standing.
• The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

Unlock eligibility for mobile devices on Postpaid plans

• The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
• If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
• If the device is associated with a canceled account, then the account balance must be zero.
• T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Unlock eligibility for mobile devices on Prepaid plans

• At least  365 days  must have passed since the device was activated on the T Mobile network.
• If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In   addition, more than 14 days must have passed since the device was purchased.
• No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
• T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

if all of the criteria has not been met for either Post paid or Prepaid then they will not unlock it.

also adding on..if you are not the original purchaser then they will need to be the one to contact TMO..not however ended up with it after the fact.