Hello,I’m running out of options to unlock my iPhone that I paid in full through Best Buy. I have contacted Tmobile 4 times and its still locked. They said it’s fully unlocked but its still showing Sim locked. I don’t know what else to do because every time its the same process that they will submit the request and wait for approval and then nothing happens.

did you meet all the requirements needed in order for them to request the unlock from Apple?Apple iPhoneIf you have a locked iPhone that's eligible,Contact usso we can submit the unlock.Once it shows unlocked in your T-Mobile account, either insert your new SIM card or activate your eSIM.Unlock eligibility requirementsWeunlock mobile devices that meet the following eligibility criteria free of charge.Device eligibility is determined as follows:The device must be sold by T-Mobile.The device must not be reported as lost, stolen or blocked.The account associated with the device must be in good standing.The device must also satisfy all the Postpaid or Prepaid unlockingrequirements outlined below.Unlock eligibility formobile devices on Postpaid plansThe device must have been active on the T‑Mobile network for at least 40 days on the requesting line.If thedevice was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.If thedevice is associated with a canceled account, then the account balance must be zero.T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.Unlock eligibility formobile devices on Prepaid plansAt least 365 days must have passed since the device was activated on the T Mobile network.If the devicewas activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. In addition, more than 14 days must have passed since the device was purchased.No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Unable to unlock Iphone 13 purchased from BB, contacted TMobile 4 Times!

I

T-mobile reluctant to unlock my phones, I submitted several requests and talked to several employees including two supervisors

M

This is ridiculous. I have been trying to unlock my iPhone for the 5th time. I’ve made several calls to T-Mobile to resolve this issue. My last call I have requested a ticket number for my request of getting my device unlocked. I had purchased my iPhone originally through Apple.
I am literally ready to dump T-Mobile.

F

Userlevel 7

+16

This is ridiculous. I have been trying to unlock my iPhone for the 5th time. I’ve made several calls to T-Mobile to resolve this issue. My last call I have requested a ticket number for my request of getting my device unlocked. I had purchased my iPhone originally through Apple.
I am literally ready to dump T-Mobile.

so what is it that theyre saying is holding it up? its met all the criteria needed in order to unlock it? purchased elsewhere means zip..you still must meet the criteria. pre paid or post paid?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

M

@fireguy_6364

Criteria is met on my end; Phone (iPhone 13 Pro Max) fully paid, etc. T-Mobile has me going in circles. Ive reset my phone, pulled the SIM card out(did not work). I’ve talked to supervisor at T-mobile and they expressed that they will solve the problem and expect a call back from them within 24-48hrs. Didn’t get a phone call back as promised. Also, they alway say that they’ll escalate the request. Today 26SEP23, I have reached T-Mobile through Messenger. Here is what they said…

“You're welcome! Thank you again for your time and patience! It is genuinely appreciated! I've sent that email to escalate the request to unlock your device IMEI. I will follow up with you on 10/1/23! Thank you for being the best part of T-Mobile! Talk to you then! ^Lucia Andrade.”

F

Userlevel 7

+16

was it purchased from TMO? if not then the phones correct info is not in their system. contact them again preferably through Facebook or Twiter and have them double check to make sure all the phones info is correct..if it is not have them correct it to the right info..this is also something that binds up unlocking them.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

Unable to unlock Iphone 13 purchased from BB, contacted TMobile 4 Times!

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