In May 2023 I traded in 4 iPhone 12 Pros with promised credits of $300 each for a total of $1,200. I never received a single credit. I called four times - the first time, someone said that they will take care of it and I should see the monthly credits going forward - this never happened. Second time I called and the rep in Philippines said that she couldn’t due anything because she couldn’t access the Sprint promotions and she needed to get back to me - promised to get back to me in 48 hours but never did. I spoke to another rep in the Philippines today and he flat out lied to me that there was no such promotion and its not possible to get these credits. I am incredibly frustrated with this treatment. Either I need my old phones back or they need to issue due credits immediately. The reps in Philippines can put you on hold for ever with no resolution! They will exhaust you.

Still waiting for my trade in credits for my 4 x iPhone 12

Userlevel 7

+16

fireguy_6364
Pillar
5854 replies
7 months ago
5 October 2023
Answer

contact TMO either through Facebook or Twitter..this will start you with tier 2 support over the call in tier 1 support agents.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

F

I am on hold again and they are telling me something completely different now. This is the worst customer experience ever. I will cancel my contract and leave TMO after, hopefully, resolving this issue. So frustrating.

F

Userlevel 7

+16

neither Facebook or Twitter have a hold option…..

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

F

I was on chat with them and they called me and requested to quit the chat and come to the phone. Still no resolution. They for the third time in 2 weeks promised to call back.

F

I dislike outsourced customer service. They don’t get paid well and they don’t have the authority to make decisions. I am sure there are financial incentives attached to tiring customers out.

F

Userlevel 7

+16

chat through the site here i believe is still tier 1 support..

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

Still waiting for my trade in credits for my 4 x iPhone 12

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