@StolenID I came here with the same question, but then @fireguy_6364 jogged my memory that I saved a screen shot (I’ll pat myself on the back for this tiny moment of brilliance). Here’s what it says:

What’s next?

We'll send a tracking number once your device ships and any updates for your order to your email.

Save these steps to redeem your free Amazon Fire TV 50” 4-Series 4K:

1. Go to https://promotions.t-mobile.com/ within 30 days of activating your new line.
2. You will log in to the promotion site to redeem using your T-Mobile ID. Need help with your T-Mobile ID?
3. Enter all required information, including email, assigned billing number, and Promotional Code: 23FIRETV. You can find your assigned Home Internet billing phone number on your bill under “Connected Devices.”
4. You will receive an email with a unique Amazon promotion code within 10 weeks of receipt of your valid submission. Follow the link within the email to order your Amazon Fire TV 4-Series 50” and enter the unique promotion code during checkout.

Limited-time offer; subject to change. Activate qualifying new Home Internet line between 11/24/23 and 11/29/23. Register for redemption code with T-Mobile ID within 30 days of activating; requires 60 days service before validation; allow 1 week from fulfillment of offer requirements to receive code. If you have cancelled lines in past 90 days, you may need to reactivate them first. Max 1/account. Redeem code at Amazon.com; Amazon terms apply. May not be combinable with other offers.

T-Mobile you can’t bait & switch CUSTOMERS. The only REASON I SIGNED up for internet because I wanted the Amazon fire stick promotion that the store manager personally help me READ THE RULES. 
 

I wanted zero problems so I stayed in the store with him on my device and was WALKED THROUGH AND WE SCREEN SHOT EVERYTHING. I called after Christmas and customer SERVICE said call back in January. I called and was told THE AMAZON TV  PROMO WAS DENIED. It was ESCALATED TO 5 people THEN I WAS TOLD CALL ON 1/24/2024 or check the tracker to get the code to go back on Amazon and order the TV.

I want all my money BACK. You can have your internet. I pay my bill on time and have 6 lines, 2 IPADS & now internet. We are a military family and you all should be better and ACCURATE LIKE I ACCURATELY PAY MY BILL ON TIME. I want the FIRE TV I WAS PROMISED OR TAKE YOUR SERVICES WITH NO PENALTIES FOR ME.

Shame on you guys. If the promotion didn’t apply you should have notified US. I hunted you all down and when it was time to get the code for the TV- I get a DENIAL- unacceptable.

No; I have not Jovina. I talked to 5 people Amin customer service and got the RUN AROUND this took no less than a hour each time.

Last week- I called the manager of the store who walked me through the promotion process in store step by step. I am waiting for his reply.

Frisco, The business world of loyalty is upside down. This seems like fraud and a class action in the making. All I want is my FireTV. I signed up based on that; ONLY. If it wasn’t a real offer then why PROMOTE IT??? 🤬

IF things went correctly and yall did this around the time frame they had then you had 30 days to redeem but you also have 60 days to usage before validation...then another week+ish for order fulfillment. which would put yall around now ish when im guessing they kick yall out a code that you go to the Amazon link provided to fire in said code..

might want to check yalls spam folders just in case you did receive the code and you didnt see it if it thought it was spam.

i would give it another week ish then contact TMO promotions again.

Limited-time offer; subject to change. Activate qualifying new Home Internet line between 11/24/23 and 11/29/23. Register for redemption code with T-Mobile ID within 30 days of activating; requires 60 days service before validation; allow 1 week from fulfillment of offer requirements to receive code. If you have cancelled lines in past 90 days, you may need to reactivate them first. Max 1/account. Redeem code at Amazon.com; Amazon terms apply. May not be combinable with other offers.

Nope I just got off the phone with two different people! And both said I signed up for and activated it in the time period available! But that it had to be an unlimited plan which I have receipts we signed up for but they are now telling me we don't live in a unlimited plan area!!! So what not because I'm done with tmobile! They shouldn't do people like this! Just unbelievable never once was I told it had to be unlimited even though we supposedly signed up for and activated with an unlimited plan! Amd now it's saying we weren't in an unlimited plan area! So our request for the promo has been denied! 

Yeah, me too.

The check in on line is less than worthless. Don't bother. 

Call, and call again with your promo code, and the two ID numbers. Make them add that to your account remarks and demand a text summary of the call.

Its been the ten weeks they promised before a notification from Amazon. 

Yeah, its time to start talking class action suit.

Maybe, just maybe if you hit them in the pockets and get news coverage theyll stop this kind of __.

I’m on the phone with them now.  It’s been 34 minutes and counting.  

I ended up getting my email with my code though.  TV being delivered today.

Well, after 90 min on hold, they gave me the code..... But not the model #! The Rep was going to send an email and a text with the information. Nothing, again.

Suprise! There must be at least 150 - 50inch TVs on Amazon. 

Do you have the model number?

Does anyone have the model #?

I am currently in the same boat. I called last week when I was denied and was told that I activated service on 11/30/2023 and the promotion only ran from 11/24/2023 to 11/29/2023. I received the device on 11/30/2023 and signed up for the service during the eligible window. I called last week and was told I could receive the TV and should receive the TV redemption code within 24 hours. Today I called back because I still had not received any update. I have already been on the phone 55 minutes and I have spoken 3 representatives so far.