Community
Home and Business Internet
Gateways and devices

Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

976 Discussions
4,419 Replies

When you subscribe we will email you when there is a new topic in this category

976 Discussions

Recently active

Most replies Most views Newest first

fawnNovice

asked in Gateways and devices

gateway powercord

my power cord to my gate way is damage can i get a new one or run it off one of my phone chargers

6 hours ago

Sledneck55First activity

posted in Gateways and devices

This is why Bridge/Passthrough is not an option.

We all want configurability, passthrough/ bridge mode to use our own routers avoiding the dreaded double NAT that can effect network performance. The problem is not with T-mobiles gateway’s. It has to do with the network. All of the home and business gateways don't get their own public IP address. Users in an area are sharing one public IP address. Unless T-Mobile will allow for static IP addresses is why these gateways have limited configuration options. Im not sure if its an option. I haven't called tech support to ask if a static IP is available. This is why you will see slow downs at peak usage times. In layman's terms, picture 10 devices on your home network all streaming 4K video with a 150 MBPS connection, it can't handle that much bandwidth. Same goes for the T-mobile home internet modem/router but the problem is your sharing the connection with multiple Home internet customers. If you have a cable, fiber or a DSL connection you do in fact get your own public IP address. Cable

9 hours ago

Robert.MFirst activity

asked in Gateways and devices

Turn off Wifi?

I just added mesh wifi to my T-Mobile home internet and now I get great 5 GHz signal everywhere in my house. I’d like to turn off the wifi on my G4AR gateway and use the dedicated mesh as the primary router but can’t find a way in the app or website to do this (I figure the T-Mobile gateway will run better with the wifi off -- less heat, less wifi channel interference, etc). Does anyone have an easy fix? Thanks folks!

11 hours ago

mikezoFirst activity

asked in Gateways and devices

MLB The Show does not work on my T-mobile 5g internet box.

MLB The Show does not work on my T-mobile 5g internet box. It will say “Challenge Failed” when trying to play an online match. The game works perfectly fine when i bring my xbox to my parents house. But when i bring it back to my wifi, it doesn’t work. I test the NAT type until it’s open, I reset the router, etc. I’ve done everything I can think of and there no solution. Does anyone have this same problem? This is the only game that won’t work either. This and NBA 2k brought me some issues. But i can play COD or shooters on my wifi… but cross play sports games seem to bring the issue

18 hours ago

NorthMissUserFirst activity

asked in Gateways and devices

5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!

It’s been well over 2 weeks since I requested another gateway to replace the one I have that is constantly rebooting. My local store told me to kick rocks and the online/phone support team assured me they’d get another one sent out and allegedlly confirmed my shipping address over the phone… but nothing.. meanwhile the thing hasn’t magically fixed itself. I’ve got it sitting on top of a fan which helps some, but it’s still rebooting at least 5 times and hour.. please someone at T-mobile look into this.. this is maddening! (just in the time to type this is restarted)

18 hours ago

SeifertsofRoundRockFirst activity

asked in Gateways and devices

HULU doesn't play well with TMOBILE home internet

I was happy to try tmobile home internet and it worked great for about a month. I had one incident where HULU thought I had moved only to find that tmobile IP address had changed. Hulu was able to match the new ip address which gave me a temporary fix. Over the last two weeks, however, service has been spotty and my IP address was changed 4 times. Tmobile service says “sorry, it doesn’t support a static IP address and doesn’t have a work-around for use with Hulu. Question: When selling tmobile home internet, can tmobile be open about the problem and tell potential customers that if they use Hulu, they should choose another service provider?

18 hours ago

SouthDevRookie

asked in Gateways and devices

Home Internet Gateway WiFi Channel

I have the T-Mobile Home Internet Gateway (aka 5G Gateway) based on the Sagemcom chipset. Model: Sagemcom FAST5688WFirmware: SGJi10205-1.2.B4 It keeps selecting the most congested WiFi channel in our condo, it’s very strange. Can I use the “Nater-Tater” config file approach ( https://www.youtube.com/watch?v=8s3ZhGYEl2I ) to change the WiFi config, similar to the Arcadyan KVD21 that Nate uses? Thank you in advance.

1 day ago

DCostNovice

posted in Gateways and devices

why so slow???

Why are my internet speeds so embarrassingly slow??? Tech tickets, trouble shooting, excuses, everything other than a fix. I’m not talking slightly slow, I’m talking dead in the water to even watch standard def TV. I have speed test data and T-Mobile has no interest in seeing them.

2 days ago

gk5milFirst activity

asked in Gateways and devices

unable to disconnect or schedule devices through tmobile 5G home router

Hi! I'm trying to disconnect or schedule devices through tmobile 5G home app but no luck. It gives a pop-up window 'unable to update device at this time ". I installed/uninstalled app, used other devices connected to the same router but no luck. Thank you

2 days ago

JimqFirst activity

asked in Gateways and devices

Travelling with Gateway

If you have T-Mobile Home Internet and you travel to another location, can you bring the gateway with you? If there is a signal it should connect, right?

2 days ago

HaroldMFirst activity

asked in Gateways and devices

Fast Roaming aka Seamless Roaming

I recently signed up for the T-Mobile 5G home internet service. It’s working great but I’m trying to get my Ting device to connect and keep having issues. Ting monitors my electrical, etc. and is part of State Farm. When I try to connect to my newly made 2.4GHz SSID it pops up and tells me that my router appears to have Fast Roaming enabled and could cause problems with my Ting device connecting. Sure enough it fails to connect every time. Says the password is wrong. But it’s not because my security cameras, laptop, and thermostat are all connected to the same SSID with no issues. So I dug around and found nothing on Google for this “fast/seamless” roaming. I found the term seamless roaming from the tech specs for my modem/router from T-Mobile. I’ve attached the specs I’m referring to. My gateway is as follows: T-Mobile 5G Gateway G4SE I called tech support and as I was worried would happen no one there has any idea what I’m talking about. I just want to know how I can get this disable

2 days ago

RoslinUSAFirst activity

asked in Gateways and devices

MB Still accumilating on no battery model, 5G Gateway when UNPLUGGED

Do not have internet on T-Mobile phone or TV, only use Gateway for I-Pad and Laptop. I ALWAYS turn off internet setting via SETTINGS on both devices when not in use. I push button to off on rear of Gateway (even though I have been told I do not need to because my model has no battery back-up) and pull PLUG out for the night, yet my USEAGE keeps showing all sorts of MBs being used during these times. Have verified am not being hacked, so what’s the deal? How can I be using MBs when Gateway plug is OUT OF WALL??

2 days ago

denniskoskoFirst activity

asked in Gateways and devices

dtisonFirst activity

asked in Gateways and devices

Wifi DHCP and other Config on 5G Home Internet

It appears from connecting on 192.168.12.1, and searching the TM Community posts that it is not possible to do standard Power user configuration, e.g., change subnet, disable the Wifi easily, port forward for remote access, etc.Can someone confirm there is no ability to set these up? There is another post from DaaBoss, saying just offer a Network bridge, without NAT and Wifi. That, together with a separate OpenWRT router would be far more useful than the 5G Home internet product. So far this is disappointing.

4 days ago

noeticFirst activity

asked in Gateways and devices

Home internet service is not reliable. What are my solutions? Family has terminally ill member who has online doctor visits.

I’ve had the home internet service since end of last year. It has been progressively getting worse. I’m unable to connect during the day during the most important times when family member needs to be on an appointment with doctors. I’ve noticed my mobile phone data works better than my home internet but at the same time. I’ve noticed my phone service disconnects.I’m not sure at this point what I should do. Or if I should just cancel and move on since the service is unreliable and when I signed up for home internet I was told I would receive a $50 discount which never happened despite submitting code.

4 days ago

WonderWomanFirst activity

asked in Gateways and devices

Gateway Issues

I tried to customize my wi-fi, but this gateway is very primitive. Does not allow you to customize via the gateway ip address. You have to download the app.Does not allow you to rename devices and to set schedule for each device is a pain. With other routers I could set certain devices to a user (child/non admin user) and place a schedule for that user and all their devices.My security cameras and my thermostate had a huge issue connecting to it. I ended up replacing my YI Cameras because they were old and just wouldn't work with the security settings. Now, I am having issues connecting to certain secure sites and I have to disconnect wifi and connect my phone Hotspot (also with t-mobile, mind you) to visit these sites.Other gateway ip addresses allow you more flexibility with settings and customization. This is frustrating. I'm guessing I'm going to have to buy an external router to get the customization I need.T-mobile, anyway you could help us out with this?

4 days ago

TMurray101Helper Level 1

asked in Gateways and devices

Aladdin Connect

I recently upgraded from the silver Gateway to the new black one. The black one is an Arcadia KVD 21. You can find that information on the back of the black Gateway. I was able to reconnect all my alexa's, all my smart plugs, my blink security system, my ring doorbell, and my wireless printer. My Aladdin connect, garage door opener would not connect. After spending 3 days trying to get it to connect I finally reached someone at Genie Door Company, the manufacturer of Aladdin connect. They tell me that Aladdin connect will not work with the new T-Mobile Gateway model KVD 21. Anyone else had this problem?

6 days ago

NanaNiseFirst activity

asked in Gateways and devices

2.4g devices not connecting to T-Mobile Home Network

Recently I set-up a T-Mobile 5G Home Internet and am discovering that not all my devices can connect. My Shark IQ Robot vacuum is one device that will not connect to 5G, it says it can only connect to 2.4G. Does anyone have an idea how I can get this to work?

6 days ago

ibdiverFirst activity

asked in Gateways and devices

Wrong Location

This is very annoying. I live in western Montana, yet when I’m online, websites show I’m in Seattle, Washington, more than 500 miles away and in a different time zone. Surely someone in T-Mobile’s IT department is smart enough to fix this.

6 days ago

DonovanFirst activity

asked in Gateways and devices

constant buffering on tv streaming

My gateway connection shows very good but when I'm streaming on TV (Pluto TV) it constantly buffers. How can I fix this annoying problem?

7 days ago

RCPitmanFirst activity

asked in Gateways and devices

Switching land line to 5G Internet

Just installed my new T-mobile 5G Gateway, intending to replace my Comcast Xfinity router, which has a land line connection. How do I transfer my home phone line to this Gateway? Perhaps an adapter between my RJ-11 and my Ethernet LAN?

8 days ago

WiseAriesFirst activity

asked in Gateways and devices

Gateway hotspot

How do I get more mb or gb for gateway hotspot??

9 days ago

PepeChepeFirst activity

asked in Gateways and devices

Wireless connection slows boot time on windows 10.

I discovered this issue about 6 months ago. Accidentally, I unplugged the black T-Mobile wireless internet, and my pc booted within 7 seconds. Then, I powered the T-Mobile box back, and it was when I realized that something is happening. It took about 3-5 minutes to fully boot, and I experimented several times to see if I discovered the issue. So far, no luck. Anybody facing the same issue. I repeat, it only slows when I am connected to the T-Mobile WiFi.

9 days ago

Page 1 / 40

25,499: Topics
102,997: Replies
1,291,889: Members

New badge winners

Breebabi84has earned the badge Curious George
AmenHerShehas earned the badge Curious George
fawnhas earned the badge Curious George
belubbshas earned the badge Curious George
Gigi70has earned the badge Curious George

Show all badges

Terms & Conditions

Sign up

Already have an account? Login

Social Login

Login to the community

Social Login

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.