Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 612 Discussions
  • 3,119 Replies

612 Discussions

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gregmurrowFirst activity
asked in Gateways and devices

will they update gateway?

anybody heard if T-mobile will step up with a gateway already having ports?    all my hotspot routers had them already.   I hate to have to open it the unit up - shouldn’t have to…it would be an easy way for them to keep more subscribers not in perfect tower proximity Thanks! 

0
G
7 hours ago
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SpindriftFirst activity
posted in Gateways and devices

5G Home Internet Gateway incredibly slowwwwww......

I just received the T-Mobile 5G Home Internet Gateway and can’t wait to return it to a local store. Upload and download speeds reached (*measued at intervals within a 24-hour period), as compared to what is advertised, was in fact, so far off it was a joke.Did the reset a few times, removed the SIM card and placed it back in. Noteworthy, I have a 5G tower a short distance away from me directly to the North and the signal strength on the gateway, no matter where I placed it in my two-story house, showed good to very good signal from the 5G tower. The signal from the gateway was always excellent, no matter where I moved my main laptop around in my house.Just an example on how bad (low) the speeds were was single digit Mbps average up and down and a few times there was no upload speed registering and one time the download speed was in the, UGH, Kbps. One test exhibited a much higher upload than download speed.Maybe I got a defective unit or perhaps there are some serious problems going on

1
N
13 hours ago
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The Last StarfighterFirst activity
asked in Gateways and devices

all pdn ip connection failure

So after the recent update it seems like anytime I connect to a Sprint tower (that I having been using for months. B26 and B25).I don't get this error if I connect to a tower much further away from my house (that's a T-Mobile tower) no problem, no errors, other than of course terrible speeds because of poor signal.Just wondering if this is a known issue?One thing to add is my cell phone connects to the sprint tower no problem, so it seems like a issue for just TMHI / "trashcan".

17
iTinkeralot
Pillar
1 day ago
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NanaNiseFirst activity
asked in Gateways and devices

2.4g devices not connecting to T-Mobile Home Network

Recently I set-up a T-Mobile 5G Home Internet and am discovering that not all my devices can connect. My Shark IQ Robot vacuum is one device that will not connect to 5G, it says it can only connect to 2.4G. Does anyone have an idea how I can get this to work? 

20
J
1 day ago
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ramillerFirst activity
asked in Gateways and devices

Print apps won't work with T-Mobile

Since switching to T-Mobile I can no longer use the Canon Print app. No matter what it WILL NOT find my printer!! I had to go out and get a cable to hook it up to my laptop to be able to at least print from there, but I really would like to be able to print from my tablet and phone again.I even tried different print apps to see if they could connect to my printer Canon PIXMA MG3620Thanks in advance for any help

2
N
5 days ago
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mikezoFirst activity
asked in Gateways and devices

MLB The Show does not work on my T-mobile 5g internet box.

MLB The Show does not work on my T-mobile 5g internet box. It will say “Challenge Failed” when trying to play an online match. The game works perfectly fine when i bring my xbox to my parents house. But when i bring it back to my wifi, it doesn’t work. I test the NAT type until it’s open, I reset the router, etc. I’ve done everything I can think of and there no solution. Does anyone have this same problem?  This is the only game that won’t work either. This and NBA 2k brought me some issues. But i can play COD or shooters on my wifi… but cross play sports games seem to bring the issue 

3
M
5 days ago
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judywatsonFirst activity
asked in Gateways and devices

Connectivity Issues with T Mobile Gateway and Intel Evo Laptop: Seeking Solutions

Dear forum members,I come to you today seeking advice and solutions to a connectivity issue I've been experiencing with my Intel Evo laptop [https://www.lenovo.com/sg/en/faqs/intel/intel-evo-platform/] and T Mobile Gateway. As a frequent traveler and remote worker, I heavily rely on a stable and fast internet connection for my professional and personal needs. Unfortunately, I've encountered some challenges when attempting to connect my Intel Evo laptop to the T Mobile Gateway, and I'm hoping someone in this community can shed some light on the matter.Here are the specific issues I've been facing:Limited Connection Range: I've noticed that the range of the T Mobile Gateway's Wi-Fi signal seems to be limited when trying to connect with my Intel Evo laptop. Even when in close proximity to the gateway, the signal strength fluctuates and sometimes disconnects. Are there any known compatibility issues or settings that I need to adjust on either the laptop or the gateway to optimize the conne

2
N
5 days ago
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LincdadeFirst activity
asked in Gateways and devices

wifi

The home WiFi service is so frustrating, every single day I have to restart it at least 4 or 5 times to get a decent signal, and when you call customer service they tell you to do the same thing you already done, it’s like they don’t know how to fix there own equipment 

5
5
5 days ago
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JiNCFirst activity
asked in Gateways and devices

Adding TP-Link RE315 extender - problems

Hello, I read and tried many of the suggestions in other posts, but some things aren’t proceeding the same as my situation.  I’m trying to link up a TP-Link RE315 extender with my TMobile router, KVD21.  On the TP-Link device, I connected wirelessly thru my laptop and I went in as admin and added the SSID, pw for the TMobile modem/router and have the 2g and 5g buttons lit.  Somehow, yesterday my phone picked up the up the TP-Link wireless network, but no internet connectivity, but today it’s not even showing as an available network. I’ve tried ethernet connecting and the Tethering app, but, though it sees the RE315, it doesn’t pick up the TMobile KVD21 router as a device, even though there’s an ethernet cable from between the 2 devices. I’m usually not inept at this stuff, but today?  I cry uncle!!  Has anyone has these issues, who can help?  Thanks!

2
H
6 days ago
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SeifertsofRoundRockFirst activity
asked in Gateways and devices

HULU doesn't play well with TMOBILE home internet

I was happy to try tmobile home internet and it worked great for about a month.  I had one incident where HULU thought I had moved only to find that tmobile IP address had changed.  Hulu was able to match the new ip address which gave me a temporary fix.  Over the last two weeks, however, service has been spotty and my IP address was changed 4 times.  Tmobile service says “sorry, it doesn’t support a static IP address and doesn’t have a work-around for use with Hulu.  Question:  When selling tmobile home internet, can tmobile be open about the problem and tell potential customers that if they use Hulu, they should choose another service provider?  

0
S
7 days ago
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Mfox67First activity
asked in Gateways and devices

home internet firewall

Does my t mobile home Internet have built in firewall? 

1
drnewcomb
Pillar
7 days ago
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rusty nailsFirst activity
asked in Gateways and devices

printer hookup

i just got a hp envy 4500 printer and it wont ookup to internet the test paper it printed ot sayscant connect to router mac address filtering may be enabled  has anyony else had this prolem?  my router model # is  KVD21 

2
T
7 days ago
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FalconFirst activity
asked in Gateways and devices

how to get internet usage per device?

Since all of my devices are connected to T-Mobile’s 5g router, is there a way for me to tell how much bandwidth is being taken by each device an ms how much data has been used per device, in total?

0
F
7 days ago
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StaborFirst activity
asked in Gateways and devices

internet Wi-Fi help

I get spotty internet at times and when I check the connectivity I get this error. Please advise.  

0
S
7 days ago
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KWofOspreyCoveRookie
posted in Gateways and devices

Copatiible Wifi Extender with the TMobile 5G Internet Gateway?

I am looking for recommendations on the best Wi-Fi extender for the 5G home Gateway.  I have both a TP Link RE 220 and a Netgear EX3700.  They both fail to connect due to MAC address issues… even though they work fine with my current modem/router.  I am looking to move away from my Xfinity service but need a Wi-Fi extender in my garage to connect some of my outdoor enabled devices.  Thanks!

21
J
8 days ago
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sdboyFirst activity
asked in Gateways and devices

Sagemcom Fast 5688W Gateway Software Updates

I am using a Sagemcom Fast 5688W Gateway on the T Mobile network and my current SW version is 1.2.74. How to I get the newest SW version 1.2.8A ??

4
copz1998
8 days ago
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dmcdivittHelper Level 1
posted in Gateways and devices

With happiness, why has FTP started to work with T-Mobile home internet?

I’ve had T-Mobile home internet several months now. Having made it through several issues I’m glad I stayed with T-Mobile. Because T-Mobile maps IPV4 over IPV6, FTP did not work. To use FTP I had to subscribe to a VPN, turn it on when FTP was needed then turn off again. I’ve been using NordVPN for that. However, just now I attempted some file transfers and they worked! All my FTP logins work without using the VPN. This is wonderful.So I’m wondering if anyone knows what changed. Was it T-Mobile? Was it something else? It isn’t the FTP servers or protocols or the internet in general. I use multiple FTP servers. So it has to be T-Mobile.

2
D
8 days ago
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APK2018First activity
asked in Gateways and devices

Port forwarding setup for security camera

I need to set up remote access on my security cameras. However, I have no idea on how to get to the router config/port fortwarding in my current Wi-FI Gateway.Please help advise.Many thanks in advance. 

2
J
8 days ago
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ScottybolottyFirst activity
asked in Gateways and devices

Device's question

How many devices can be hooked to the router

2
syaoran
Pillar
9 days ago
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HambodianFirst activity
asked in Gateways and devices

DIY Modem

Hello,This is my first post.  Glad to meet everyone.  I didn’t even know T-Mobile had a forum until I got the home internet and found how limited the gateways are and began searching for tips and tricks.I wanted to see if anyone had tried building their own modem.  I have been running a IPFire firewall and router box for a while now since I had DSL.  So why not use it for T-Mobile too?  I don’t even know if it will work, but in theory I think it should.  IPFire has a decent amount of options for connecting to a service.I would be using my computer that is currently running the firewall and router Adding a PCI-E M.2 adapter Attaching a 5g module to that adapter SIM card into the adapter Plug the Waveform antenna to the module Configure the “Red” adapter in IPFireIf this works, I should have no double NAT and many other features like DHCP address control, VPN, and Intrusion Prevention in one unit.It would be about $100 in parts I need to get so less than one of the pre-built 5G routers.O

2
H
9 days ago
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AshtrayFirst activity
asked in Gateways and devices

wifi isnt showing up on smart tv woth home internet

I got everything set up, my phone is connected but I don’t see the WiFi I just set up come up on my smart tv to connect to it. Is that normal? 

3
N
10 days ago
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KendalljoFirst activity
asked in Gateways and devices

See connected devices

How can I see what devices are connected to my internet? It says 6 but I'm sure I don't have that manyThank you

2
F
11 days ago
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CunkleFirst activity
asked in Gateways and devices

Home Internet 5G Gateway

I am unable to find a good spot for the Gateway to obtain good signal.  

0
C
11 days ago
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RevivalofthesoulFirst activity
asked in Gateways and devices

IP Location issue

So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.

44
H
11 days ago
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RedbobFirst activity
asked in Gateways and devices

Dropped connections

Has anyone had a problem with T-Mobile 5G Wifi where you have to reboot devices in order to reestablish internet connection.  With my iPad I find on a regular basis that I have access to a site, exit the site and they come back shortly after to that site or another site any unable to connect.  I have to reboot my iPad and they I am able to connect.  I’ve also experienced on my MacBook Pro connection problems that are only resolved when I clear out my history, after which I connect without any problem.I switched several months ago from xfinity internet and never had this problem until T-mobile. My T-mobile router shows a strong Internet signal and my download/upload speeds, when connected, are more than adequate.  

2
M
11 days ago
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