Question

Gateway device not responding

  • 19 August 2023
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Helli! I am trying to manage my connected devices thru the t-mobile internet app. There is a pop up stating that the device isnt responding, and if it continues to show the pop up, to restart the device. I have dont this many times, as well as uninstalling and reinstalling the app itself.  We have the grey cylindrical wifi device.  Anyone having similar issues?


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Yes! Exact same issue. Has been like that for awhile now. I can use other apps to view the devices, but not the t mobile home internet app. Anyone know of any solution to this? 

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