T-Mobile Home Internet won't connect to 5G but my T-Mobile Phone will

  • 5 June 2022
  • 1 reply


I brought my new square Arcadyan KVD21 5G Gateway home to find out that it won’t connect to 5G on my tower.  Granted this is not an address that T-Mobile will let you get service, however I have their phone service and I do get 5G here.  With both devices on the same shelf that is known to be the best spot in the house, I can get ~50 Mbps from my 5G Galaxy S22 while my 5G home gateway will only connect to 4G and get at most ~12 Mbps.  It does connect to 5G on at least 3 other towers in nearby towns that are also not addresses T Mobile allows service on.  Is there anything that can be tried to get it to connect to 5G.  I am wondering what needs to be updated on the tower to make it work for me here.  

1 reply

I have the same problem, except I'm in a t-mobile 5g area. A y help would be greatly appreciated... 🤔