is there a way to get connected online to stateside customer service people? when i connect to the international ones, they seem to have been trained to say as many useless phrases as possible.. from irrelevant compliments on package choices, to repeating with endlessly long sentences anything you say, to using an almost imcomprehensible sing-songy voice. it’s maddening. a simple question leads to many minutes of endless strung together sentences, which often are unrelated to the question. it’s not the people’s fault, but they are somehow trained on this useless overtalking style which just leaves you waiting for minutes on end for them to finish, and then have to start all over again as they often don’t understand what you just asked.
i’ve heard that using the tmobile app gets youstateside help is this true?
also.. why are these people trained like this?
Best answer by gramps28
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