"No Service" in Brazil

  • 4 September 2023
  • 5 replies
  • 350 views

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I just got in Brazil and the Automatic Network selection is not working, so I choose VIVO as a network. However, still “no service”
I was in Panama before and everything worked normally. Does anyone know what is happening and how can I fix that?

 

Thank you!


5 replies

Userlevel 7
Badge +14

Can you use calling and sms. You may need to change apn settings for data.

https://apn.how/brazil/vivo

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Thank you! But there is no service, so I could not use calling and sms. Do you know if I change apn it will be fixed?

Userlevel 7
Badge +14

It will for data as long as your phone supports Vivo bands.

Looking at Vivo’s bands you should have 2G for calls but many other bands.

https://www.kimovil.com/en/frequency-checker/BR

Userlevel 7
Badge +11

 Does anyone know what is happening and how can I fix that?

 

You can call T-Mobile’s international roaming support line for free from any T-Mobile phone (+1-505-998-3793). Via WiFi Calling if you don’t have cellular service.

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Hey, 

 

if you have an iPhone: make sure you go into Cellular Data and turn on the roaming. 
 

if you have android: Turn the Global Roaming feature on. 
 

let me know how that works and if you were able to get the signal needed.

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