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AJALBU

  • 21 September 2022
  • 5 replies
  • 111 views

How can I retrieve my 2 lines from a prepaid plan after t mobile disconnected them without any apparent reason.

My wife opened a two line account and we wanted to transfer these lines to our new account. how do I retrieve those lines

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Best answer by syaoran 21 September 2022, 18:44

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Userlevel 7
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Yes.  You can call 611 from a device even if the T-Mobile SIM in it isn’t active and get Customer Care.  Otherwise, you can call 1-800-937-8997 to reach T-Mobile Customer Care.  

T mobile Customer care?

I don’t participate in neither Facebook or twitter

Userlevel 7
Badge +15

Try reaching out to Customer Care or the T-Force Team via Facebook or Twitter to see if they can help you get that reactivated then.

No just cut off yesterday

Userlevel 7
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Did those lines go without an active plan for 60 days or longer?   If so, those numbers have more than likely already been reassigned to other customers.

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