Did anyone else switch to T-Mobile and regret it?

Yes!! 100%!! I can’t even pick where to start the story. I have been with them just over a month and have forked out almost $800 and our phones were free (I paid sales tax) I can’t log into our account and I’m the primary, can’t sign up for AAA and same with Netflix. I was with Xfinity for decades and my teen was telling me how wonderful and all the perks are I and it sounded wonderful but with 4+hours of customer service phone time and dressing to call them back, my bill is way more than Xfinity and I’m regretting the change so far. You feel like crying? Well I have cried and am also just sick about it.

I’ve been a T-Mobile customer since they bought out my previous carrier in 2000. They actually count my tenure as a customer from 1998. They’ve pretty much always been square with me but I’ve always dealt with them in “porcupine mode”. I learned long ago that many cellular reps have the ethics of used car salesmen and will say and do anything to get you to sign up. I’ve always done my research using online fora and gone in knowing exactly what I wanted them to do. Unfortunately, you can’t count on the sales people to treat you honestly, when their job depends on stuff like selling insurance and accessories.