Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

2712 Discussions

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B-MACNovice
asked in Coverage & Signal

Change provider but keep two lines on Tmobile.

My account is under my phone number. I want to just switch providers with my number and transfer account to one of the other numbers. How or can I do that?

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1 hour ago
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Brenda marcanoFirst activity
asked in Coverage & Signal

ipv6

Am I able to disable ivp6 on my router?

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B
16 hours ago
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soojin.m00nFirst activity
asked in Coverage & Signal

cellular data not working anywhere

my cellular data stopped working a few months ago. i have unlimited data and have not cancelled my plan. i have been totally unable to do anything anywhere. i have reset my network settings and my device. it will tell me i have 5G, but then proceed to not do anything. 

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23 hours ago
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MajorGlenn53First activity
asked in International

turn off 50 GB 30 day service

How do I turn off 15 GB / 30 day international data pass?

0
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1 day ago
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Raymond TorresFirst activity
asked in Coverage & Signal

Coverage from NC but i live in VA

Hi, Hay i live in Virginia Beach, VA but i am getting block from certain sites because T mobile has me living in NC. Can you help gettin me back to VA?

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syaoran
Pillar
1 day ago
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MrsKitty24First activity
asked in Coverage & Signal

Signal cuts out and we never have more than 2 bars how can we get a better signal?

We live in a semi rural area where T-Mobile Home Internet is one of our only options. We never have more than 2 bars on our gateway, but it still works ok. However, several times a day we get interruptions where a video buffers on YouTube, Zoom meetings freeze, etc. Does any piece of equipment exist to boost the signal to our home from the closest tower, which we are told is too far to give us more than 2 bars? We tried putting all our phones on the cell signal and get them off WiFi but it didn’t make a difference. Gateway device is up high by a window on an upper floor of our home. 

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F
20 hours ago
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Ginakayk33First activity
asked in Coverage & Signal

SINR is 2, please help

My WiFi is weak and I am frustrated.i was looking at the numbers and saw that my SINR is at 1, POOR.Signal interference to noise ratioany advice?

1
F
2 days ago
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GracieAllenRookie
asked in International

DATA in Alberta Canada?

We’re going to Alberta this fall - Waterton Lakes, Banff, Jasper.  We have the Magenta MAX 55+ plan which provides 40gb/mo of hotspot data on our phones.Is there ANYTHING we need to do to have our current phones work for calls, text and DATA in these locations?

7
drnewcomb
Pillar
1 day ago
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MikeAuto100First activity
asked in Coverage & Signal

Service at Melbourne Beach, FL

What is the prognosis for a cell tower to assist the residents of Melbourne Beach, FL? There are dead spots and recently there have been more “Emergency Calls Only” showing on the phone. “No Network Service” and no network operators show up. It’s becoming irritating when we cannot use the phone for internet service also.

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F
2 days ago
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Axtxa03First activity
posted in Coverage & Signal

outgoing texting issue

I don’t why my recipient not receiving my text messages 

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A
3 days ago
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Dgriffin75First activity
asked in Coverage & Signal

No 5G connection on internet gateway

I've recently noticed that my Internet gateway is not getting a 5g signal. The Advanced Cellular Metrics show nothing for 5g and band b12 for LTE. My connection has been significantly slower for the past few months. I've already tried resetting the gateway and verifying the position of the gateway and it still produces the same result. Any ideas how to get better speeds? 1 to 12 mbps isn't cutting it. I was expecting better than this.

1
F
3 days ago
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PenrodFirst activity
posted in Coverage & Signal

Zero outdoor service on Military Rd S, WA

Since JBLM closed off their tower a year ago to non-military cell users, T Mobile has made no attempt to build a new tower. That means that Spanaway Park and Sprinker Center, local parks, have no 911 service despite encampments with fentanyl and meth users inhabiting the neighborhood.  I spend most of my day outdoors, and disabled and am a fall risk. The lack of cell service here is dangerous.  Besides complaining to the FCC, what else can I do? Tech support said to buy a new phone.  I have a brand new  Apple 15, and am very angry about my needless purchase. No modernization is planned in this area despite several T Mobile employees telling me there are two towers planned.

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3 days ago
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PenrodFirst activity
asked in Coverage & Signal

Zero outdoor service on Military Rd S, WA

Since JBLM closed off their tower a year ago to non-military cell users, T Mobile has made no attempt to build a new tower. That means that Spanaway Park and Sprinker Center, local parks, have no 911 service despite encampments with fentanyl and meth users inhabiting the neighborhood.  I spend most of my day outdoors, and disabled and am a fall risk. The lack of cell service here is dangerous.  Besides complaining to the FCC, what else can I do? Tech support said to buy a new phone.  I have a brand new  Apple 15, and am very angry about my needless purchase. No modernization is planned in this area despite several T Mobile employees telling me there are two towers planned.

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3 days ago
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ScoFirst activity
posted in Coverage & Signal

5G Internet throttling

Just got this email stating users who consume more than 1.2 TB per month (which we just do) will have “lower priority” than other users.  “Thanks for being a T‑Mobile Home Internet customer! To ensure the best network experience for all customers, we have updated our fair use policy. During times of congestion, customers using more than 1.2TB in a month (more than 2.5x the average user) may notice lower priority among other internet customers.”So I assume if my internet starts to lag during peak usage times I will need to look elsewhere for Internet service providers. Love my T-Mobile 5G but never would have switched service if I knew this. TIA, Sco 

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F
20 hours ago
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airnitaNovice
asked in Coverage & Signal

Loss of Signal

Have had no problem with Internet and WiFi for over a year.  Have not moved the tower and it is in the recommended placement. In the last week, we have had little to no signal with constant buffering, taking forever for page to load including time outs. is there a nationwide or area wide problem with T-Mobile?  We are in South Texas.

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A
3 days ago
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twauson3First activity
asked in International

Inaccurate description - wifi calling benefit

Benefit Details Wi-Fi calling  With Wi-Fi Calling, you can make and receive calls and messages over Wi-Fi, just as if you were on the network. This is particularly helpful in areas where the cellular signal is weak or nonexistent (basements, rural areas, etc.), but there is a strong and reliable Wi-Fi signal. Wi-Fi Calling also lets you to call the U.S. from anywhere in the world for free! And T-Mobile phones have Wi-Fi Calling built right in. PLease exp[lain this...I was in the Philippines and used wifi calling. I was charged 25 cents per minutes. I ended up with an added $60 to my bill. This is false advertising on your website. I have been with TMobile for a while now and this is as problem for me. False adsvertising! 

2
tidbits
Pillar
4 days ago
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EEAASAFirst activity
asked in Coverage & Signal

Cell Signal Booster

Does T-Mobile give out Cell Signal Booster.Because of poor coverage.The T-Mobile Map shows good Coverage, but is not the case.Thank you,Eric

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5 days ago
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dcstagerFirst activity
asked in Coverage & Signal

5G Ultra Capacity --- NOT!

Looking at the coverage map, my home is in a supposedly “5g Ultra Capacity” area.  Yet, at my home, I only get one bar, most of the time and two bars sometimes, but rarely.  I only get 5mbps download and 0.2 mbps upload speeds.  What do I have to do to get better coverage?  Does T-Mobile ever erect new towers or troubleshoot reception issues in the field?  I’ve used my phone in some actual 5g Ultra Capacity areas and I got 568mbps download speeds which I thought was remarkable.  Will I ever get this at home?  I’d switch to home internet in a second if I could really get 568mbps downloads at home.  Obviously, the technology is capable of fantastic performance.

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F
5 days ago
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norphusNovice
asked in Coverage & Signal

Tower outages in Twin Cities, MN

I’ve been having issues with signal strength for days and now today I’m just about completely cut off.  Three phones plus home internet.  Download speeds went from 400MB to about 0.4MB at home.  About the same on phones.  Won’t connect to 5Guc and barely any bandwidth on LTE.  Support said they we performing upgrades to towers in my area.  Yikes… service nearly completely cut off.

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5 days ago
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Frosty75First activity
asked in Coverage & Signal

does t-mobile support the acp program soon to be lifeline program?

At the end of this month ends the Acp program.but if you still have Acp benefits it will still be good for the life line program in texas.Does T-Mobile participant in the lifeline program? 

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1 day ago
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cmschweitzer06First activity
asked in Coverage & Signal

no internet connection

Trying to connect the Roku to my WiFi tower. It had been connected for weeks and now I turned my tv on and Roku can’t connect and nothing can. Says No Internet Connection but the service is excellent. 

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3 days ago
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CharlieSeirraFirst activity
asked in Coverage & Signal

network

What is wrong with T-Mobile network? I live ½ mile from the tower and service stinks.

1
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5 days ago
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secbazFirst activity
posted in Coverage & Signal

sec baz and rm sup

eeeee  

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6 days ago
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plimesNovice
asked in Coverage & Signal

Change IP Address

I use the Illinois lottery app online and before changing to Tmobile I had no problems with it but since changing now it won’t let me purchase. I emailed the lottery people and they said my problem is that my IP address shows I’m not in Illinois. I checked online and it said I was in St. Louis MO, so I told the site to change my IP so it’s in Makanda, IL now but it still isn’t working. Any ideas?TIA

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6 days ago
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ecabanFirst activity
asked in Coverage & Signal

Changing the network password

How do I change the network password?

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6 days ago
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