Network & Coverage
Let's talk about our coverage, signal, and roaming experience.
Please, do NOT shutdown 2G
As soon as AT&T shut down 2G I switched to T-Mobile.Now I am hearing rumors that T-Mobile is shutting down 2G at the end of 2020.I have an Ebay bushiness unlocking AT&T older phones for use on T-Mobile. Shutting down 2G will make all these phones useless, creating an unimaginable amount of e-waste and destroying me and many others source of income.A large amount of people still use these older 2G-only phones, due to their reliability and people disliking the lack of options, poor repairability, and poor build quality in the modern phone market.Perhaps you can add a fee for 2G service to help keep up the cost of maintaining the older network, but I beg, do NOT shut down 2G.ESPECIALLY because of the COVID-19 pandemic, it is an incredibly terrible idea to force the shutdown at this moment. Many businesses will not be able to cough up the cost for new equipment that relied on the legacy 2G network.
WIFI Calling Preferences Being Forced to Cellular Preferred
I am experiencing my WIFI Calling Preferences always being forced to “cellular preferred”, as are others. I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages. I believe the problem only started happening after the next to last T-Mobile software update. Everything was fine for my first 5 months of ownership. A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to “WIFI preferred”. I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well. The times I’ve forgotten, I’ve missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick. This appears to be a carrier specific issue as far as I can see. I even tried repla
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my Girlfriend, her Mom, and her Daughter all having the exact same issues when on WiFi. This includes 4 different phones, 3 different Samsung models and an iPhone. All T-Mobile devices. This issue seems to only be with text messaging. No issues with calls or any type of Data or internet related App. Just sending and receiving text messages.I called support last week because I was certain this was a known issue for many people, but was told it was not. I went through all the trouble shooting steps with the team and nothing they could do seemed to fix the issue. I cleared my cache, checked my data to ensure it was all setup correctly, I'm even now using a brand new Note 9 and still having the same issues. When I called originally I was using my s7 Edge.I've taken a few photos where you can see the
After latest update, GS9 keeps defaulting to Cellular Preferred over Wi-Fi calling
I have very poor (but existent) cellular coverage in my home. I had no problems with setting Wi-Fi preferred for all of my calls/texting prior to the latest (large) update. Now, I can select Wi-Fi preferred under Wi-Fi calling, however it never seems to save that setting. As I am typing this, I have two outgoing messages that aren't sending (spinning circle) because the phone can't decide whether it wants to use Cellular or Wi-Fi. I want it to use Wi-Fi because I know my Cellular coverage is horrible at my location. I called into customer service today (somehow without a dropped call) and they made some adjustments on their end, however it fixed nothing. Even after selecting Wi-Fi preferred, I will go back to check a few minutes later and the phone has already switched itself back to Cellular preferred. This is very frustrating. What can I do to ensure that Wi-Fi preferred will be the default setting?Thank you
t mobile now
Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its crap. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their shit together then im gonna have to switch.
Good signal/bars but no network connection many times daily
Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings
False Coverage Map
Has anyone else noticed that T-Mobile’s coverage map is misleading and flat out wrong? Part of the reason we joined was due to their claim of having full coverage in a part of Wisconsin. First time we were there we had zero service through T-mobile, and we ended up on a AT&T network. That then treated our service as roaming and did not allow for us to use data. I proceeded to call T-mobile and they confirmed their map is wrong and they use a roaming partner (AT&T) there and “appreciated the feedback”. Despite that, they haven’t corrected the issue. Seems like a false claim T-Mobile should be held accountable for. Anyone else come across this? And did they report this to any regulatory authorities? @tmobile-admin
Anyone else having problem activating galaxy watch 4 as standalone?
So I just got two LTE galaxy watch 4's to use when I don't want to carry my phone with me (while exercising). After spending two hours at a T-Mobile store and another hour on the phone with a technician, they escalate and another tech comes on and advises me that the galaxy watch 4 cannot be used as a standalone on t mobile. It can only be used when connected and near the phone its paired with! WHY would T-Mobile sell an LTE watch that can only be used when connected to the phone? That is called a Bluetooth watch! Very frustrated with them wasting 3 hours of my time, when this could have been mentioned when the watches were ordered. And even then, why sell LTE watches instead of Bluetooth watches? Has anyone one had this issue?
Can't receive data when on 5G UC
New Pixel 6 Pro. Worked fine for first few days. Now when the phone shows connected to 5G UC, I can not receive any data or connect to internet. There's an exclamation point in the notification area. If the phone shows just 5G or LTE them I can receive data. Tried resetting all networks and still won't work on 5G UC band.
Disable MMS/Texting over WiFi
So I have the dreaded sporadic issues sending an receiving text message while connected to WiFi. Since there seems to be no solution, T-Mobile sent me a 4G hotspot for my house. While in theory that’s fine, I have better cell service in the house, I still want to use WiFi for my data. I have high speed internet for a reason. OK. To the point. I don’t want to turn WiFi off. That seems pointless. What I want to do is to Only Use Cellular Network for Texting, but I can’t find any way to do so. I turned off WiFi calling, but that was never an issue. It actually worked fine. What I want may not be possible. Just curious if there is perhaps a Setting I’m not aware of. I have a Samsung Galaxy 21 Ultra. Latest version of Android. I use the stock Samsung texting app (which could be the issue). TIA
Anyone fed-up with horrible coverage from TMobile
This is a Description of our Complaint with T-Mobile and the BBB:For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and t
DO NOT shut down 2G!
T-Mobile, PLEASE DO NOT SHUT DOWN 2G! People may think it’s useless, but you need to THINK AGAIN!! Me (and many other people) still love to use 2G on older phones such as nokias. Also, many seniors use 2G on their flip phones and don’t want to upgrade to those crappy 4G flip phones or smartphones. Also, what if LTE or 5G fails? What will be the backup if it fails? It’s not just phones that use 2G, it’s also tracking devices, security systems, parking meters, cars, and other things that might not even be upgradable. It was fine when 3G shut down because everything that relied on it just downgraded to 2G and there’s actually much more room for 2G since 3G shut down. T-Mobiles 2G is one of the last (or last) GSM 1900 network and millions of phones will be useless when it shuts down. What if you’re in an area with poor LTE/5G coverage and need to make an important call? Or LTE/5G is acting up? What will you do? And back in 2016, T-Mobile was basically almost laughing at AT&T shutting d
International roaming / India - has issues
I have international roaming available as part of plan, but phone won’t connect to internet. I am currently in a city called Coimbatore, Tamil Nadu, India. The phone connects to a strong signal from Vodafone - India (and shows all bars are up on signal anywhere in city). But, when i try to start up chrome browser, it immediately shows “NO INTERNET”. Has been consistently doing it for past few days that i have been here. The obvious checks (Mobile data, Data roaming, Network operator etc) have all been checked. So, i am starting to think that vodafone india is throttling or cheating Tmobile on their end of the deal. If not, how can tmobile give me data service here ? I need to get this working soon, since i will be india for a while…..currently, i am getting by only on wifi connects.
MLB.TV free offer for 2023 season?
Hello, I realize its early but is T-mobile going to offer MLB.TV for free for the 2023 season like they have done in previous years?I thought I had read somewhere that the agreement between T-mobile and MLB had ended but maybe that was for MLB network and not MLB.tv?
T-Mobile, PLEASE DO NOT shut down 2G on April 2nd of 2024
T-Mobile, yesterday was Valentine’s Day, and on the day of love, instead of loving us and making 2G extra better for us, what you do is set a date to shut it down?! I don’t understand why you are doing this? There are a number of people in this country that like to use their 15-20 year old bar/flip phones, 2G is still reliable also for M2M connectivity and for cell phone service, 2G in some cases is also much better than LTE where-as LTE only gets 1 bar but 2G gets 4 full sometimes! I also just got off the phone with a customer service person with T-Mobile USA that ALSO agreed with me that 2G is extremely important and it’s sad it’s going away! Yeah, I understand that 5G is the newest and most shiniest network technology yet but I don’t see why we can’t have the right to use older phones? I myself use an iPhone 14 Pro because I like the 120MHz display and all the shiny features that it brings but I really enjoy using a Nokia 3390 on the GSMT network with an MVNO called FreedomPop/RedPo
OnePlus 8-5G Wifi Calling has no sound
My new OnePlus 8-5G phone (TMobile in US) cannot consistently send/receive wifi calls. Once answered, there is no sound on the OnePlus 8-5G phone while the other end can hear OK. I’ve tried updating the phone’s software (it is up to date) and I have updated the firmware on my router (which works with wifi calling with other phones: iPhone 11, iphone8, Droid Turbo 2, Motorlla Razr MAXX). I also tried disabling any battery saving features on the device and even did a factory rest of it (with no apps installed). I have also tried rebooting the phone once I have connected to the wifi router. Phone has same issues on any wifi router I have connected to. browsing is fine, only wifi calling is a problem.
PlayStation Remote Play ios app
Sony just updated their Remote play app which enables a user the ability to log into your console over a mobile network. When I try to connect via LTE on my XS Max, I get an error. When I check my NAT type through the app on the mobile network, it returns an error failed. I think this is the problem and would really like to get this resolved. The error code is 8801e209.
You are not allowed to make calls at this time
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying thatYou are not able to make calls at this time. always allowed numbers can be reached .What fresh heck is this?Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
Phone call sounds garbled and robotic
Every so often, maybe about once or twice a week, I will encounter this problem where I will make or receive a phone call and the call will sound garbled in general, but voices will sound robotic and unclear. Even the dial tone is garbled. This has happened while calling other mobile phones as well as calling a landline. Every time it has happened, I have been in an area with good coverage, normally full coverage or near-full coverage. If I am streaming music prior to the call, it will be choppy and have streaming issues when I end the call. The only method I have found to resolve it is to restart my phone, which is not an ideal experience. Has anyone else encountered this issue? I never experienced this when I was previously on the AT&T network and I'm concluding it is probably a network issue rather than a device issue, however I haven't ruled out either as a possibility. My device is a Moto G4 Play, which hasn't had any problems since I got it.
The Signal Booster DUO (Band 12) is made of UNOBTANIUM
I contacted T-Force who did some research and discovered that the Booster Duo that covers Band 12 and announced in a massive press release has been 'out-of-stock" since late December with no restocking date. Looks like this unit is made of UNOBTANIUM. I don't understand how T-Mobile can still post a web page with the details of this unit if they have no intention of making them available. I REPEAT, PER THE PERSON I SPOKE TO AT T-FORCE, THERE HAS BEEN NO UNIT THROUGHOUT THE COMPANY IN STOCK SINCE DECEMBER. Anyone have an idea of a way to contact the right person at T-Mobile who would honestly explain T-Mobile's future strategy on whether they will actually make these units available. Going through the normal customer service channels just winds up with an out-of-stock answer - no explanation of why a newly announced offering last November stocked very few units in December and hasn't restocked any in the past FOUR months.
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