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im getting an error code reg09 what do i do

  • 4 January 2017
  • 16 replies
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im getting an error code reg09 what do i do

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Best answer by tmo_chris 10 January 2017, 21:00

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16 replies

Userlevel 7
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did you try deleting it and re adding the address back in?

Same issue here with Pixel 6 - e911 address was set up a month ago; just started getting the same error code message: REG09. Double checked e911 address on profile and it’s still correct.

Same issue here for the last several months. Updating my e911 address does not solve. 

I too am having wifi issues. I bought this phone two and a half weeks ago. I live in a very rural area and need the wifi for my work. I had TMobile tech help me set my e911 address because it wasn't in the system. They gave me a72 hour window for it being fixed and at the end of that time it did work but only for about two days and now I'm getting that same error message again. I did try my phone at a neighbor's and it was working for a few hours but now I'm back to error. Does anyone have a suggestion?

Same error code since I started using Pixel 6 :(
Any luck with the fix ?

I'm also having this issue on a Pixel 6 Pro. I think it might be affecting my calls while on wifi. I've been unable to make or receive them on wifi for a while now.

Same issue with pixel 6 although everything is set

Same here, I am getting REG09 on Pixel 6 from time to time, even though E911 is setup

I already submitted my e911 address, have restarted my phone and still get the Reg09 error message. Any thoughts?

Same here!  Old thread, but current problem.

I already submitted my e911 address, have restarted my phone and still get the Reg09 error message. Any thoughts?

When I try to update my 911 address it just takes me to the metro page

Just fyi: I had to restart my phone after entering E911 address to get WiFi calling to work.

Userlevel 3

Awesome to hear!  Thank you for the update!

- Marissa

I think so I haven't gotten the red phone icon in the top left of the screen

in some time now.

Userlevel 3

Hey @towens169‌!  How is everything going?  Were you able to get your E911 address sorted out and say farewell to that error message?

- Marissa

Userlevel 4

Hey there 😊 REG09 is a Wi-Fi calling error indicating that there may be an issue with your E911 address (address used by emergency personnel if you call 911 while on Wi-Fi calling). The most common reason that you would see this error is if you have not set up your E911 address but that is super easy to fix. Check out these steps for instruction on how to set up your E911 address online.

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