Question

Throttling + Hot Spot... Is it really unlimited data?

  • 14 October 2021
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I have a hotspot with a 100gb 5g data plan.  The sales man told me that after the 100 gb were used I would switch automatically to LTE network with “unlimited data.” 

Observably, this does not appear to be the case. This month I crossed the 101 gb mark, and the internet speed dropped to 0.10 MBS!    I have “factory reset” the hotspot device, removed and updated the Windows 10 network adapters, and changed from WiFi to USB tether.   

I can rule out issues with the computer because, I can connect my cell phone hotspot (Verizon) without an issue and with 71.1 MBS on a LTE network. 

I suspect T-Mobile is data throttling. 

I did call customer service.  I waited on hold for more than 50 minutes, and then the service person hung up on me! 

 


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I have a hotspot with a 100gb 5g data plan.  The sales man told me that after the 100 gb were used I would switch automatically to LTE network with “unlimited data.” 

Observably, this does not appear to be the case. This month I crossed the 101 gb mark, and the internet speed dropped to 0.10 MBS!

 

The salesman told you wrong.  You drop down to pathetic 2G speeds after you reach your allotment.

 

https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service

 

If your total high-speed data usage exceeds your selected high-speed allotment during a billing cycle, we reduce your data speed to 2G speeds (for most plans, 128 kbps) for the remainder of that billing cycle.

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