Timex Family connect senior issues with set up

  • 28 May 2022
  • 3 replies


Is there a way to do a factory reset on these?  I messed up during the set up phase of entering the phone number on the watch. Now below the QR code it is showing the incorrect number and not receiving the 8 digit code. I can for the life of me figure out how to do a full reset or even change the number i entered wrong. 

3 replies

For real, the same thing happened to us just today. There is a way to do a factory reset, but the watch needs to be functional to do it, so that is not an option. I've been trying to chat with customer service but no one is answering. I'm really hoping someone can help with this!


I went to the Timex website and used the chat to get help. I was able to correct the phone number using the steps in the pic. Hope that works for you!


Can I use my Timex family connect with my current cell phone number or does it need a phone number of its own